Here in the Uk we have or in my case had 14 days to return , unfortunately due to work,life etc I never got to fully test the OA3 in the timescale and now it seems the footage is returning poor results. Surely if the camera is not right they should refund or at least replace the camera. Now awaiting contact from Dji .

This screenshot might help if you need a slight time extension.

Hi, there. We are sorry for the inconvenience caused.
If there is anything else that we can help with, please let us know.
Thank you for your support.

10-Bit Posted at 10-9 13:27
This screenshot might help if you need a slight time extension.

Hi, there.
We are sorry for the inconvenience caused.
May we know what is the problem of your product?
Then we will see how we can help you.
If you need any support, you can also contact us anytime.

DJI Natalia Posted at 10-9 17:49
Hi, there.
We are sorry for the inconvenience caused.
May we know what is the problem of your product?

The image quality is very poor , very soft and not sharp at all. I’m not new to these type of cameras and have it on pro with best settings . So I know it’s not me but the camera.
It is like the lens has not been calibrated before being sent out .
You can check out a video I put together .
I didnt receive the camera until 22nd September and put in a return refund on the 8th October that’s was 16 days and it looks like you extend this period as screenshot above .

Osmo Action 3 poor image quality !
https://youtu.be/Kmu8j37jVhA

djiuser_FMscKiSROmO3 Posted at 10-9 21:51
The image quality is very poor , very soft and not sharp at all. I’m not new to these type of cameras and have it on pro with best settings . So I know it’s not me but the camera.
It is like the lens has not been calibrated before being sent out .
You can check out a video I put together .

Hi, there.
We are sorry for the inconvenience caused.
From your video, it seems indeed abnormal.
we will check your case with the relevant team.
And if there is anything else that we can help with, please let us know.

Now that you notified them in writing and referenced my Chat screenshot - you should be good.  It would be unreasonable for DJI to refuse to refund you everything you paid - including prepaid shipping costs back to them.  Stay on them.

10-Bit Posted at 10-10 00:19
Now that you notified them in writing and referenced my Chat screenshot - you should be good.  It would be unreasonable for DJI to refuse to refund you everything you paid - including prepaid shipping costs back to them.  Stay on them.

Thanks I will , and thanks for the screenshot . The thing is it’s a great camera apart from it producing a poor quality image .

djiuser_FMscKiSROmO3 Posted at 10-10 01:20
Thanks I will , and thanks for the screenshot . The thing is it’s a great camera apart from it producing a poor quality image .

Yep.  If they get this focus issue sorted - I will buy one again.