Dji mini 2 40011 gimbal calibration error help!!!
11638 11 2022-12-23
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djiuser_owp4kRhtyFam
lvl.2
Flight distance : 778589 ft
Netherlands
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I turned on my dji mini 2 after 1 month today and I suddenly saw a message with error 40011 gimbal calibration.  i never crashed or dropped the drone.  the camera also makes a beeping sound, otherwise I don't see anything after sometimes a movement in the camera that I've never had before.  does anyone have this or know how to get rid of it.
2022-12-23
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Kindly please try the following troubleshooting steps below then check if the issue persists.


1. Check whether the DJI Fly app is the latest version. If not, update the app to the latest version.
2. Check whether the gimbal protector has been removed before powering on. If not, remove the gimbal protector and restart the aircraft.
3. Remove the microSD card from the aircraft (if any). Go to Settings > Control > Gimbal Calibration in the DJI Fly app.
4. Please try to use a different mobile device and install the DJI Fly app and see if the issue persists.

Please keep us posted. Thank you.
2022-12-23
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jmulz07
lvl.1
Flight distance : 3671 ft
Ireland
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Hello I had a simmalr issue I fixed it by updating the firmware and restarting the drone hope this helps.
2022-12-24
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DJI Paladin
Administrator
Flight distance : 318 ft

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jmulz07 Posted at 12-24 05:47
Hello I had a simmalr issue I fixed it by updating the firmware and restarting the drone hope this helps.

Hello there. We're glad that you managed to isolate the issue that you experience and we appreciate you also for sharing the troubleshooting steps that you perform. Should you have any inquiries, please don't hesitate to reach us. Thank you for your valued support!
2022-12-25
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djiuser_NUhcD4a9sSFd
lvl.1
Cambodia
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I have see this guy fix error 40011 on DJI mini 2 but he using calibration firmware to flash the drone and then it able to remove the error after calibration. On YouTube: DJI MINI 2 Replace Gimbal and FIX ERROR 40011
2023-2-24
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djiuser_XLjulqJh5btB
lvl.1
Poland
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Niestety też mojego DJI mini 2 dopadł error 40011 . Nic nie pomaga. Stało się to po aktualizacji. Dzisiaj DJI Fly nie łączy się z mini 2 ( android i IOS )  zdążyłem zrobić screen wczoraj a dzisiaj już cisza. Czy muszę wysłać do serwisu ? Czy czekać na updated ?
Screenshot_2023-02-28-11-09-41-592.jpeg
2023-3-1
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djiuser_XLjulqJh5btB
lvl.1
Poland
Offline

Niestety też mojego DJI mini 2 dopadł error 40011 . Nic nie pomaga. Stało się to po aktualizacji. Dzisiaj DJI Fly nie łączy się z mini 2 ( android i IOS )  zdążyłem zrobić screen wczoraj a dzisiaj już cisza. Czy muszę wysłać do serwisu ? Czy czekać na updated ?
Screenshot_2023-02-28-11-09-41-592.jpeg
Screenshot_2023-02-28-11-09-05-014.jpeg
2023-3-1
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DJI Natalia
Administrator
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djiuser_XLjulqJh5btB Posted at 3-1 10:01
Niestety też mojego DJI mini 2 dopadł error 40011 . Nic nie pomaga. Stało się to po aktualizacji. Dzisiaj DJI Fly nie łączy się z mini 2 ( android i IOS )  zdążyłem zrobić screen wczoraj a dzisiaj już cisza. Czy muszę wysłać do serwisu ? Czy czekać na updated ?

Hi, there.
We are sorry for your inconvenience.
May we know if you tried all the steps on floor #2 already?
If yes and if you still meet this problem, it is recommended to send us your product for a further check.
Here is the link to submit a case: https://repair.dji.com/repair/index?site=brandsite&from=nav
Thanks for your support.
2023-3-1
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DJISolution
lvl.1
Cambodia
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Error 40011 and 40021 happen when you change gimbal. To fix it, you need special firmware that allow you to calibrate the gimbal to remove the error. Telegram me for more information: t.me/djisolution
2023-3-21
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djiuser_rekSJvln2t1m
lvl.1
Bulgaria
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Hello. I just got my new dji 4k mini and I have the same gimble calibration error from the begining. Error 40011. We tried all steps from above. Updated the firmware, restarted the devices, tried another phone, put out and put back the micro SD card. Nothing changed. When we go to the calibration settings and click on Auto absolutely nothing happens. We are situated in Bulgaria and got it from Amazon.de. What do you suggest as next steps?
12-14 07:11
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DJI Diana
Administrator
Flight distance : 2408 ft

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djiuser_rekSJvln2t1m Posted at 12-14 07:11
Hello. I just got my new dji 4k mini and I have the same gimble calibration error from the begining. Error 40011. We tried all steps from above. Updated the firmware, restarted the devices, tried another phone, put out and put back the micro SD card. Nothing changed. When we go to the calibration settings and click on Auto absolutely nothing happens. We are situated in Bulgaria and got it from Amazon.de. What do you suggest as next steps?

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Having followed the steps outlined in previous responses, you may now submit an online repair request to return the drone for further inspection. https://www.dji.com/global/support/repair

Feel free to contact us if you have any other technical questions.
12-16 20:31
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