Unable to download video recorded using H 264 codec on a 10 bit profile. Connect to computer to export.    Why?

Hi there. Thank you for reaching out and we're sorry for the trouble. The DJI Mini 3 Pro original footage cannot be downloaded using an iOS device. For example, iOS devices/partial Android devices cannot download a D-Cinelike [10-bit] H.264 videos. In this case, a warning stating “Export failed” will appear. Sometimes, even if such a video is imported into an iOS device manually, it may not be opened. We strongly recommend using a computer to export and play this kind of video. Thank you for your understanding and support.

DJI Paladin Posted at 12-30 19:22
Hi there. Thank you for reaching out and we're sorry for the trouble. The DJI Mini 3 Pro original footage cannot be downloaded using an iOS device. For example, iOS devices/partial Android devices cannot download a D-Cinelike [10-bit] H.264 videos. In this case, a warning stating “Export failed” will appear. Sometimes, even if such a video is imported into an iOS device manually, it may not be opened. We strongly recommend using a computer to export and play this kind of video. Thank you for your understanding and support.

I hope this changes soon.

Thank you.

RigDoc Posted at 2022-12-31 07:07
I hope this changes soon.

Thank you.

Thank you for your feedback. I will coordinate this suggestion of yours to our relevant team for attention. Thank you for your valued support.

For anyone else running into this issue, I found 2 work arounds!!! Hope someone finds this helpful!

1) format you D-cine footage in H.265, not H.254. I’m not sure why, but iPads will download H.265 D-cine footage, not H.264.

2) if you have H.264 D-cine footage and can’t reformat it, buy a USB-type c to SD card reader. Plug in sad reader to iPad, open files app, find your videos, open them in LumaFusion. LumaFusion is $30 though. I’m not sure if this process will work with other video editing software but I would assume it should.

The issue we are facing is the photos app on IPads cannot work with 10-bit H.264 videos. The iPad is more than capable of handling them. So you just have to work around the photos app. Either change the format or find a way to bypass downloading them on Photos.

This is ridiculous and far from user friendly. I don’t have a computer to download these files.
I drove 3 hours to capture some beautiful footage and now I’m unable to export to my iPhone!
A better suggestion for a fix needs to be given, not a poor excuse and a weak apology

This is ridiculous and far from user friendly. I don’t have a computer to download these files.
I drove 3 hours to capture some beautiful footage and now I’m unable to export to my iPhone!
A better suggestion for a fix needs to be given, not a poor excuse and a weak apology

djiuser_MnRLrkWTUvvO Posted at 9-9 01:53
This is ridiculous and far from user friendly. I don’t have a computer to download these files.
I drove 3 hours to capture some beautiful footage and now I’m unable to export to my iPhone!
A better suggestion for a fix needs to be given, not a poor excuse and a weak apology

Hope you understand that it's because the device does not support downloading in this format. For example, iOS devices/partial Android devices cannot download a D-Cinelike [10-bit] H.264 videos. In this case, a warning stating “Playback of 10-bit video recorded with H.264 code can not be supported by mobile devices. Unable to download” will appear. Therefore, we recommend you export the files via computer.

It's absolutely stupid limitation !!!!
This weekend I lost my Mini3 in the mountains. The area where the drone crashed isn't accessible at all but the drone was still in connection with the remote. I had 75% battery left and was able to download photos. But I lost all my videos due to that limitation. I'm so angry... It's so stupid... Why I'm not allowed to just transfer files to use them later on PC??? It's simply stupid! STUPID! STUPID!
I have been a fan of DJI for many years and have a couple of your devices but this case just destroyed me and I can't understand and accept it!!!

SMotoDron Posted at 8-21 13:08
It's absolutely stupid limitation !!!!
This weekend I lost my Mini3 in the mountains. The area where the drone crashed isn't accessible at all but the drone was still in connection with the remote. I had 75% battery left and was able to download photos. But I lost all my videos due to that limitation. I'm so angry... It's so stupid... Why I'm not allowed to just transfer files to use them later on PC??? It's simply stupid! STUPID! STUPID!
I have been a fan of DJI for many years and have a couple of your devices but this case just destroyed me and I can't understand and accept it!!!

Hi there, we are sorry to hear about the incident. Tthat must be frustrating for you. Please report a flyaway case here https://repair.dji.com/repair/flyaway-apply or contact our support at http://www.dji.com/support to start a case.
We will help to apply for data analysis if the drone is under the warranty period to find out the cause of the accident, if it's a warranty case, we will compensate the drone according to After-Sales Policy.