Dji mini se
1216 11 2023-1-12
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kirsty
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United Kingdom
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Having started up my mini SE couple of days ago, It done the start up dance but the camrea did not partipate in it and is now shaking conitinously ?

I have tried a couple of troubleshoots:
* tried turning off and back on
* tried blowing air into the gimbal
* tried recalibrating ( sits at 0% then fails )

Any suggestions ?

Thank you in advance.
2023-1-12
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DowntownRDB
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United States
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Are you seeing in errors on the DJI Fly App?  

I'd try refreshing the firmware by using the DJI Assistant 2 software and see if that helps.  If you haven't downloaded it yet you can find it here.  There was a new version just released on January 4 (V2.1.15).  
2023-1-13
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kirsty
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Thank you for your comment.  It just stating that gimbal is stuck. There's free movement on all axes ect...

I did do this software update in January. I will try your advice. I've never done this before Is it differcult or does it give you instructions?

2023-1-13
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DJI Paladin
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Hi there. Thank you for reaching out and we're deeply sorry for the trouble. When a “Gimbal Stuck” warning is shown in the DJI Fly app (error code 40002), the gimbal may be stuck by debris (for example, the aircraft was powered on when it was folded, or the gimbal protector was not removed.). Please check whether there is debris on the gimbal. If yes, clean off them, restart the aircraft, and calibrate the gimbal. Or please try powering off the aircraft and move the gimbal gently in every angle with your hand, and check whether there is any debris in the gimbal. Remove the debris, restart the aircraft, and then calibrate the gimbal. Please keep us posted. Thank you.
2023-1-18
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kirsty
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DJI Paladin Posted at 1-18 21:49
Hi there. Thank you for reaching out and we're deeply sorry for the trouble. When a “Gimbal Stuck” warning is shown in the DJI Fly app (error code 40002), the gimbal may be stuck by debris (for example, the aircraft was powered on when it was folded, or the gimbal protector was not removed.). Please check whether there is debris on the gimbal. If yes, clean off them, restart the aircraft, and calibrate the gimbal. Or please try powering off the aircraft and move the gimbal gently in every angle with your hand, and check whether there is any debris in the gimbal. Remove the debris, restart the aircraft, and then calibrate the gimbal. Please keep us posted. Thank you.

I have tried blowing compressed air into all angles bit nothing has dislodged. It moves very freely.
2023-1-19
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DJI Paladin
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kirsty Posted at 1-19 08:16
I have tried blowing compressed air into all angles bit nothing has dislodged. It moves very freely.

Thank you for keeping us posted and again we do apologize for the inconvenience. Kindly please try to update/refresh the firmware of your unit using the DJI Assistant 2 software and perform the gimbal calibration again to see if there's any changes. Please keep us posted. Thank you.
2023-1-20
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kirsty
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United Kingdom
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DJI Paladin Posted at 1-20 22:26
Thank you for keeping us posted and again we do apologize for the inconvenience. Kindly please try to update/refresh the firmware of your unit using the DJI Assistant 2 software and perform the gimbal calibration again to see if there's any changes. Please keep us posted. Thank you.

I shall try this. I already have updated the January's firmware. However, someone has suggested to downgrade it again which I will also try. Calibrating the gimbal are the current moment sits at 0% and fails. I will update you once I have tried the above recommendations. Thank you
2023-1-21
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DJI Paladin
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kirsty Posted at 1-21 02:54
I shall try this. I already have updated the January's firmware. However, someone has suggested to downgrade it again which I will also try. Calibrating the gimbal are the current moment sits at 0% and fails. I will update you once I have tried the above recommendations. Thank you

You are most welcome. Please let us know the result after the test. Please keep us posted. Have a nice day ahead!
2023-1-23
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chatgpt
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United Kingdom
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Hi, I am also having the same problem with my DJI Mini 2. I am not able to solve it. I have tried compressed air and blowing around the gimbal. Re-starting it many times. Gimbal calibration gets stuck on 0%.
I downgraded the version in the Android App but I have not yet downgraded the firmware version. Any ideas or help would be appreciated. I am adding a link to a YouTube video showing the problem. ThanksDjiMini2GimbalStuckError
2023-2-5
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kirsty
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chatgpt Posted at 2-5 11:13
Hi, I am also having the same problem with my DJI Mini 2. I am not able to solve it. I have tried compressed air and blowing around the gimbal. Re-starting it many times. Gimbal calibration gets stuck on 0%.
I downgraded the version in the Android App but I have not yet downgraded the firmware version. Any ideas or help would be appreciated. I am adding a link to a YouTube video showing the problem. ThanksDjiMini2GimbalStuckError

Well I've changed the ribbon and hasn't worked!!  I'm still yet to try downloaded too so let me know how u get on please
2023-2-5
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DJI Paladin
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Flight distance : 318 ft

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chatgpt Posted at 2-5 11:13
Hi, I am also having the same problem with my DJI Mini 2. I am not able to solve it. I have tried compressed air and blowing around the gimbal. Re-starting it many times. Gimbal calibration gets stuck on 0%.
I downgraded the version in the Android App but I have not yet downgraded the firmware version. Any ideas or help would be appreciated. I am adding a link to a YouTube video showing the problem. ThanksDjiMini2GimbalStuckError

Hi there. Thank you for reaching out and we're sorry for the trouble. Since you already did all the possible troubleshooting steps that could possibly rectify the issue, but still the issue persists, I'm afraid that you may consider sending the unit in for a proper diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your kind and understanding.
2023-2-17
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DJI Paladin
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Flight distance : 318 ft

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kirsty Posted at 2-5 11:25
Well I've changed the ribbon and hasn't worked!!  I'm still yet to try downloaded too so let me know how u get on please

Hi, kristy. We're sorry to know that you still experience the said issue. You may consider sending the unit in for a proper diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your kind and understanding.
2023-2-17
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