I bought an used Mini 3 Pro with RC controller.  They are bound to the seller's account.  How can I bind them to my account?  Do I need to do a reset to factory settings first?

Seller should have unbound them. I presume an email gets send to his account, but I haven't done this.

You need to contact where it came from and have them unbind it.  If it came from a shop then return it as you will not be able to unbind the previous owner without being able to contact them.  This is an activation lock similar to apple products.     No automatic email goes to the previous owner.

DAFlys Posted at 2-5 00:03
You need to contact where it came from and have them unbind it.  If it came from a shop then return it as you will not be able to unbind the previous owner without being able to contact them.  This is an activation lock similar to apple products.     No automatic email goes to the previous owner.

How would the previous owner unbind?  I do have his e-mall via looking in the information on the RC controller under binding, and I also  have an eBay contact too, so I can direct him.

FlyingOverABQ Posted at 2-5 00:35
How would the previous owner unbind?  I do have his e-mall via looking in the information on the RC controller under binding, and I also  have an eBay contact too, so I can direct him.

He just needs to launch the fly app and go to profile- device management - pick mini3 - and half way down in red it will say. “Remove device from account”. Luckily he doesnt need the drone to do that.

Hi there. Thank you for reaching out. Yes, you need to unbind first the unit to the previous owner's account and you need to contact that owner to complete this process. Also, kindly please refer to DAFlys statement on post #5 regarding the process of how to unbind the account on the previous owner's DJI Fly app account. Once the previous owner removes the drone from his account, you may now bind this aircraft to your DJI account. Hope this helps. Thank you.

DAFlys Posted at 2-5 03:16
He just needs to launch the fly app and go to profile- device management - pick mini3 - and half way down in red it will say. “Remove device from account”. Luckily he doesnt need the drone to do that.

But he doesn't have the fly app, he had a RC controller, which I have now.

DAFlys Posted at 2-5 03:16
He just needs to launch the fly app and go to profile- device management - pick mini3 - and half way down in red it will say. “Remove device from account”. Luckily he doesnt need the drone to do that.

Previous owner e-mailed and said he watched a YouTube video how to do it, he says it is done.  Checked, its was unbound, and I was able to bind it to my account.  I consider this topic closed.

You could something like..."solved" to the threads title just to make it obvious.

FlyingOverABQ Posted at 2-5 12:31
Previous owner e-mailed and said he watched a YouTube video how to do it, he says it is done.  Checked, its was unbound, and I was able to bind it to my account.  I consider this topic closed.

Nice one, not everyone are so lucky in this regard

waiting for bashy to say dji should do more to resolve what is obviously a "real" problem for customer who buy used equipment.

btw, apple has tons of documentation on what the seller and buyer should do before they sell/trade/dispose of their equipment.  super important because the mobile has very sensitive and often confidential information on it.  would be nice if dji built a website tutorial to spread the word and even nicer if sellers would start declaring their product as unbound similar to the way mobiles were called unlocked (which at least had unlock codes).

Bashy Posted at 2-5 17:47
Nice one, not everyone are so lucky in this regard

Usually not tooooo hard to see quality listings vs scams on e-bay.  One way is having a reasonable buy now price, (those guys just want to get rid of stuff and not dick around), a willingness to take returns, detailed what is included (makes it safer, not necessarily best deal as a vague listing might actually come with many accessories), and a reasonable shipping price.
I have gotten bunga deals on stuff from people that list stuff that have no idea what it is. Like two $2000 optical shear plates that were included in a picture of a pile of optical junk for like $20.  This was something my small laser company despartely needed (we needed to collimate a 4" beam to launch into space for a Navy contract, see FASOR on wikipedia), and we used them a lot (especially the 5" one, which made the trip to Andenes, on the island of Andoya, Norway, part of the Andoya Space Center and Alomar observatory, for another project, where we only worked during the winter and had to crawl ~ 1/2 mile through 4' of snow to get to the observatory sometimes when the snow plow broke, so I can honestly tell that common fib to my grand kids).  I just requested they bubble wrap them well.  Also got an great optical spectrometer after it had been listed for two years, had no details or pictures other than one stock photo, and the guy took my rediculously low offer, a little risky as a photo of the label on the bottom would have helped identify the specifications of that model (and seller was from Thailand).  The Netherlands manufacturer had the necessary software on thier website, but nothing that would work with Windows XP that I have on one of my older Macs. I called the US company rep, and they e-mailed me for free the last XP compatible version (maybe one or two .X subdivisions lower than current) but included the five 'extra' analysis packages (probably easily north of $300 @, I really have no idea, and afraid to ask).

The Saint Posted at 2-5 17:51
waiting for bashy to say dji should do more to resolve what is obviously a "real" problem for customer who buy used equipment.

btw, apple has tons of documentation on what the seller and buyer should do before they sell/trade/dispose of their equipment.  super important because the mobile has very sensitive and often confidential information on it.  would be nice if dji built a website tutorial to spread the word and even nicer if sellers would start declaring their product as unbound similar to the way mobiles were called unlocked (which at least had unlock codes).

You'll be waiting a long time, im with DJI on this one, its a tough situation for both DJI and the buyer, worse for the buyer for sure though.

FlyingOverABQ Posted at 2-5 12:31
Previous owner e-mailed and said he watched a YouTube video how to do it, he says it is done.  Checked, its was unbound, and I was able to bind it to my account.  I consider this topic closed.

Excellent news,    there are so many of these being sold where the seller isn't able to unbind.

FlyingOverABQ Posted at 2-5 12:11
But he doesn't have the fly app, he had a RC controller, which I have now.

He can just install the fly app on a phone to do it.  

DAFlys Posted at 2023-2-5 00:03
You need to contact where it came from and have them unbind it.  If it came from a shop then return it as you will not be able to unbind the previous owner without being able to contact them.  This is an activation lock similar to apple products.     No automatic email goes to the previous owner.

Hi I’m also buying a used mini 3 pro. The seller got a new phone and no longer has fly app. Yes it’s not a bid deal to redownload app but I’m not sure if he wants too. So, Can this be done on rc remote? Does both remote and drone need unbound? Thanks

fans7a8eb12a Posted at 6-15 11:40
Hi I’m also buying a used mini 3 pro. The seller got a new phone and no longer has fly app. Yes it’s not a bid deal to redownload app but I’m not sure if he wants too. So, Can this be done on rc remote? Does both remote and drone need unbound? Thanks

The remote control must remain paired with the drone.
The seller needs to unlink the drone from their account. If you do not do this, then after a while you will need to re-login to the account to which the drone is linked. And if you do not have this data, you will not be able to continue flying without restrictions. If you have a name and password for the seller’s account (he can provide them to you), then you can first log in from your phone and the FLY application and then unlink the drone from the seller’s account and then create your own account and continue flying with it.

fans7a8eb12a Posted at 6-15 11:40
Hi I’m also buying a used mini 3 pro. The seller got a new phone and no longer has fly app. Yes it’s not a bid deal to redownload app but I’m not sure if he wants too. So, Can this be done on rc remote? Does both remote and drone need unbound? Thanks

If the RC remote is still logged into the original account you can unbind it under Device management,  then log out and back into your own account and then complete the binding process.  

See my post :  https://forum.dji.com/forum.php? ... 1&page=2#pid3523089

I too had (and still have) the "Unbinding problem", Contacted DJI suoport  a couple of times, provided Invoice/payment details, photos of the drone serial number both from the RC and the box outside, Photos of the boxes (DJI Mini 3 pro and Fly more kit) in perfect condition - They said they would try to get in touch with the person whose email was binded to the aircraft. They sent 1st email no reply and no unbinding, they sent a 2nd email and again no reply and no unbinding - DJI sent an email to me and said they will escalate the matter to higher level of support , who they phoned today to tell me the same bloody recording "That only the owner of the email can unbind the aircraft etc etc etc) - It all sounded like a robot talking apprently with suficient english language comprehension.
I aksed for a written reply to my very detailed email which the rep said they will do.
-----FOLLOWS PART OF THE POST I AM REFFERING IN THE BEGINING OF THIS POST-----------------------------------------------------
DJI have sent 2 emails to the account holder
Did they request for receipt confirmation , and read confirmation  to the account owner.
DJI this way would have the possibility :
a) to see if his email is still valid
b) if the account holder had read the email and did nothing
NO DJI DID NOT REQUEST RECEIPT AND READ CONFIRMATION and they can answer my relevant question.
So we are at a dead end - The account owner excuse me the language he does not give a sh*t about you and about DJI.

  I strongly think if you are faced with such ignorant and rude attitude DJI should be able to help me or any other customer with such a dead end.
Firstly DJI should be able to provide me his full email address/tel.number  in case I can convince him to spend a few minutes of his time and do something about it, or most likely DJI should be able to unbind the aircraft from his account (which by now he may this guy has deleted)
In the end of the day
You send the account owner an email to unbind the aircraft ,
you send him a second email and does not give a sh*t about DJI and about me, t
he third time if he does still not give a  sh*t... about this matter
DJI should feel obliged to unbind the aircraft.
AND MOST DJI IMPORTANT
DJI SHOULD PLACE A WARNING SIGN/NOTICE  IN A VERY PROMINENT PLACE IN THEIR SITE
ABOUT ALL THIS GARBAGE .
(THE ONLY REASON REALLY FOR THE DRONE TO BE BOUND TO THE ACCOUNT IS WHEN YOU REPORT A FLYAWAY, AS I CAN NOT SEE ANY OTHER REASON AS THE DRONE FLIES NORMALY WITH FULL CAPABILITIES)

djiuser_4lqasj0k3QZc Posted at 1-18 14:24
See my post :  https://forum.dji.com/forum.php? ... 1&page=2#pid3523089

I too had (and still have) the "Unbinding problem", Contacted DJI suoport  a couple of times, provided Invoice/payment details, photos of the drone serial number both from the RC and the box outside, Photos of the boxes (DJI Mini 3 pro and Fly more kit) in perfect condition - They said they would try to get in touch with the person whose email was binded to the aircraft. They sent 1st email no reply and no unbinding, they sent a 2nd email and again no reply and no unbinding - DJI sent an email to me and said they will escalate the matter to higher level of support , who they phoned today to tell me the same bloody recording "That only the owner of the email can unbind the aircraft etc etc etc) - It all sounded like a robot talking apprently with suficient english language comprehension.

I bet you if a DJI rep replies to my post, will write down a BOT reply repeating the same old recording!!!!! trying to avoid to answer to all points raised