Hi all

I'm tryignt o track the status of an express service request and after sliding the slider, the page keeps says there's been an unknown network error. This happens aon all browsers, Windows, Android and Apple devices I've tried it on.

Any ideas how I can track my request?

Thanks.

Hello, there. Sorry for the inconvenience. Would you please try this link? https://repair.dji.com/trace/search?lang=en From our side, we can check your case normally through this link. If the issue persists, please screenshot the page for us. Thanks.

DJI Wanda Posted at 3-8 05:04
Hello, there. Sorry for the inconvenience. Would you please try this link? https://repair.dji.com/trace/search?lang=en From our side, we can check your case normally through this link. If the issue persists, please screenshot the page for us. Thanks.

Thanks for the reply, but that link does the same. I'll PM you the Case No.

DJI Wanda Posted at 3-8 05:04
Hello, there. Sorry for the inconvenience. Would you please try this link? https://repair.dji.com/trace/search?lang=en From our side, we can check your case normally through this link. If the issue persists, please screenshot the page for us. Thanks.

Thanks for the reply, but that link does the same. I'll PM you the Case No.

djiuser_CIzDYWjLKzAF Posted at 3-8 05:35
Thanks for the reply, but that link does the same. I'll PM you the Case No.

Thanks. We also replied to you in PM.

DJI Wanda Posted at 3-8 05:39
Thanks. We also replied to you in PM.

Thanks for sorting this out for me @Wanda

djiuser_CIzDYWjLKzAF Posted at 3-8 05:45
Thanks for sorting this out for me @Wanda

You are welcome. Please let me know if you have any questions.

I am having the same exact issue. I have an open FlyAway ticket that was cancelled by Support. Support opened a ticket for me but I can't get past the Network error described above.
Help please.
Thanks.