Hi all

I've got a new action 3 cam recently. but i noticed the battery case won't charge on my macbook air m2. it works fine when connected to a power outlet.
It's the same c-type cable that comes with it. is this normal?

Thanks

Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please send us a video recording showing the issue so  we can forward it to our team for further clarification? You may upload the video via Google drive or Youtube. Please keep us posted. Thank you.

DJI Paladin Posted at 2023-5-31 22:15
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please send us a video recording showing the issue so  we can forward it to our team for further clarification? You may upload the video via Google drive or Youtube. Please keep us posted. Thank you.

Where and how do I send in a video? My case is just solid yellow now; but one battery used to be green and the other two were yellow. It seems like the case is trying to charge my macbook, instead of charging the batteries.

I now have it plugged into an apple charger with usb-c cable but the yellow lights are all still just solid.

actiondev Posted at 6-19 21:23
Where and how do I send in a video? My case is just solid yellow now; but one battery used to be green and the other two were yellow. It seems like the case is trying to charge my macbook, instead of charging the batteries.

I now have it plugged into an apple charger with usb-c cable but the yellow lights are all still just solid.

Hi there, thank you for reaching and we do apologize for any inconvenience caused. May I please confirm the specific DJI model you're using? Additionally, you can share us a video example in this thread. You'll have an option to upload the video and it would greatly help us to investigate further

Looking forward to your reply. Thank you for your support!