iPhone will not connect after update
329 5 2023-6-23
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TylerAlldread
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United States
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I have a Mavic Pro 2 that will not connect to my iphone. Upon my latest phone update, the only USB port that will charge the phone is the USB type C port. Would this affect my connectivity to the controller since it's a type A?
2023-6-23
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
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Which cable do you use?
2023-6-23
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TylerAlldread
lvl.1
United States
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The cable that came with the drone. I tried a type USBA-A and plugged into the bottom of the controller and into my phone of course but that will not work either.
2023-6-23
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what specific mobile device are you currently using? Also, please try to use a different mobile device to see if the issue persists. If yes, please provide us with a short video showing the issue so we can check it further. Please keep us posted. Thank you.
2023-6-24
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TylerAlldread
lvl.1
United States
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I am using my iPhone 13 with the iOS Version 16.5 and it will not link to the controller and aircraft.

My iPad is an iPad Pro Gen 3 with the 14.6 Software version. It will connect.

I prefer to  use the iPhone vs the iPad.

2023-6-28
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DJI Paladin
Administrator
Flight distance : 318 ft

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TylerAlldread Posted at 6-28 09:40
I am using my iPhone 13 with the iOS Version 16.5 and it will not link to the controller and aircraft.

My iPad is an iPad Pro Gen 3 with the 14.6 Software version. It will connect.

Thank you for your response. Can you please try to use a different USB communication cable to see if the issue persists? Also, please try to sync all the flight records on the DJI Go 4 app on your iPhone then reinstall the app and check to see if there are changes. Please keep us posted. Thank you.
2023-6-28
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