Hello everyone,
Today I was doing a quick shot circle with my DJI Mini 3 Pro first, I did it anti-clockwise and then, without moving or changing anything, I decided to do a clockwise. However, out of a sudden (i was paying attention to the display), I saw that my drone had hit a tree.
This tree was not part of the circle shot root at all, and I don't understand why the drone went out and dropped altitude (cause if it did not drop altitude, then for sure was not gonna get to that accident). The drone got stuck in this very tall tree, and neither I nor the people from the park were able to get it down.
I gave my number to the people in the park, and my drone is marked with my phone number and name, but the chances are very slim that I get it. Since I do not even on which tree exactly it is.
I saw in another thread that DJI has some problems with circle quick shots, and I feel like this is what happened to me too. The drone went out of the path, dropped altitude and crashed without me even touching anything.
I have DJI care and made a flyaway claim today, but I am sure this was not a mistake I made since the drone was with a break if you find an obstacle and was also in auto circle mode. I gave the logs to DJI. I hope they are reasonable and see that it was not a human error. FYI there was no wind or anything completely still air.
I lost my card with all my videos, plus the ND filter I had the drone for 6 months, so all my videos are gone. I guess I cannot restore those?

P.S. I am from Austria, and here is required to have insurance if you crash and create damage. Do you think I can ask for some money from them for my lost drone?
Also, since I paid in advance and this insurance is bonded to the drone, if I get a new drone with a new number, do I need to make a new one?

I appreciate any suggestions or help.


Thank you for your time!

Hi. I'm sorry to know about this unfortunate incident that happened to your aircraft. Accidental damage, including flyaway cases, is covered under the DJI Care Refresh service plan. DJI Care Refresh provides you with a replacement device rather than money to compensate for the lost aircraft. When you receive the replacement drone, the remaining replacement will be automatically transferred to the replacement device, and you will be required to complete the binding process for this. Concerning the occurrence, I will forward it to our relevant team for further investigation. Please keep an eye on your email for future updates. Thank you.

Hello,
After reviewing the drone logs, I am very disappointed by the verdict that the DJI "specialist" made.
1. The aircraft worked under GPS mode
2. Flight Time T=03:11, Relative Height H=34m, Distance to Home Point D=10.2m, the aircraft into the Quickshot mode.
3. Flight Time T=04:09, Relative Height H=32.5m，Dtance to Home Point D=62.3m， the aircraft left-surrounded, the aircraft crashed with obstacles
4. The incident coordinate: XXX
As a conclusion, according to the analysis, the incident was caused by non-manufacturing factors. Therefore, it is concluded to have no warranty.

The stated facts clearly show that the drone was in. autopilot "quick shot" mode- hence autopilot. Clearly is shown the drone dropped altitude without my input.
So everything that I have stated above that I have not interacted with the drone is true and supports my case that the drone sensors did not only work but also dropped altitude, which further made the collision.
And after all this, the problem is not in the drone is unacceptable.

I completely disagree with this and even more, support my thesis that it was not my fault.

simvar Posted at 8-22 08:45
Hello,
After reviewing the drone logs, I am very disappointed by the verdict that the DJI "specialist" made.
1. The aircraft worked under GPS mode

We appreciate you providing the information. Sorry for the inconvenience caused. We'll forward this to our relevant team for further assistance. Please keep an eye on your email for more updates. Thank you.

simvar Posted at 8-22 08:45
Hello,
After reviewing the drone logs, I am very disappointed by the verdict that the DJI "specialist" made.
1. The aircraft worked under GPS mode

Hi there, we have received a confirmation from the analyst, the drone did not lower its altitude before it crashed. The altitude indicated in the analysis report was right after the drone crashed into the obstacle.
Kindly note that there is no side sensor on the drone, please pay attention to the environment. Hope for your kind understanding.

DJI Susan Posted at 8-23 03:33
Hi there, we have received a confirmation from the analyst, the drone did not lower its altitude before it crashed. The altitude indicated in the analysis report was right after the drone crashed into the obstacle.
Kindly note that there is no side sensor on the drone, please pay attention to the environment. Hope for your kind understanding.

Hello,
I am sorry but I just simply don't trust this since the expert before stated something else that the drone went from 34m to 32m. When the drone crashed the altitude of the drone became 30m and I am very sure about that cause I was thinking how can I climb this 30m tree to get my drone back. I also saw how the drone changed its trajectory as it can be seen from the log as well visualization.
I know what I saw and what happened during the incident. So in this case what are my options? I disagree to pay for something that I truly believe was not my fault.

Thank you for your time.
I hope you take the matter with understanding,

simvar Posted at 8-23 03:40
Hello,
I am sorry but I just simply don't trust this since the expert before stated something else that the drone went from 34m to 32m. When the drone crashed the altitude of the drone became 30m and I am very sure about that cause I was thinking how can I climb this 30m tree to get my drone back. I also saw how the drone changed its trajectory as it can be seen from the log as well visualization.
I know what I saw and what happened during the incident. So in this case what are my options? I disagree to pay for something that I truly believe was not my fault.

I understand your feedback, and the pictures below are the detailed analysis log of the accident. The drone did not change altitude until the drone crashed into the obstacle on the side. Therefore, we are deeply sorry that we may not be able to cover it under warranty service. However, if you would love to, you can claim the flyaway coverage under the DJI Care Refresh benefit. Hope for your kind understanding.

simvar Posted at 8-22 08:45
Hello,
After reviewing the drone logs, I am very disappointed by the verdict that the DJI "specialist" made.
1. The aircraft worked under GPS mode

hi

If you like, share your flightlog on here.

cheers
JJB

I decided to pay for the flyaway. It does not matter now. Thank you!

simvar Posted at 8-24 11:52
I decided to pay for the flyaway. It does not matter now. Thank you!

oke, but mayby you could learn from your log, if you know what happend seen by other eyes than only DJI.

cheers
JJB

simvar Posted at 8-22 08:45
Hello,
After reviewing the drone logs, I am very disappointed by the verdict that the DJI "specialist" made.
1. The aircraft worked under GPS mode

simvar,
  Sorry for your loss. As Bashy has stated previously the mini Pro 3 does not have side sensors, therefore flying sideways (auto modes) can result in a crash if pilot does not control drone from hitting anything. Some people falsely awesome that a drone with sensors can't crash, only some higher end drones have 360 degree sensors. Collision sensors can be useful but don't count on them, they can't always see little branches, also in Sport mode it doesn't work, etc. As the pilot in command you are the one to ultimately look for hazards, stop drone from hitting people or any object.