I have a problem with my Air2s,  The RC won't connect, and after a number of tries, it connects and flies back to the same problem and the backlight stays on yellow.

-  I  updated firmware to latest( fly App, dron and RC)
- I used another phone and cables.  
- I cleaned the holes for the RC.
- Sometimes  The drone connects by itself and works, but usually, it does not connect, It embarrasses me at important moments, and it pushes me crazy.

Please I need help urgently.

Hi there. Thank you for reaching out and we're sorry for the trouble. Please try to connect the drone and remote controller via DJI Assistant 2 software which can be downloaded below. Update/refresh the firmware of both aircraft and RC and check if the issue persists. If yes, please provide us a screenshot showing the firmware version of both aircraft and RC so we can check. Furthermore, you may refer to the tutorial link below (start at @2:20) on how to properly link the DJI Air 2s. Please keep us posted. Thank you.

DJI Assistant 2 software: https://www.dji.com/global/downl ... sumer-drones-series

DJI Paladin Posted at 8-25 16:00
Hi there. Thank you for reaching out and we're sorry for the trouble. Please try to connect the drone and remote controller via DJI Assistant 2 software which can be downloaded below. Update/refresh the firmware of both aircraft and RC and check if the issue persists. If yes, please provide us a screenshot showing the firmware version of both aircraft and RC so we can check. Furthermore, you may refer to the tutorial link below (start at @2:20) on how to properly link the DJI Air 2s. Please keep us posted. Thank you.

DJI Assistant 2 software: https://www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series

Sorry for late .. Attached in the following link is a video for the problem,  I hope to find a solution  , my work is suspended.

https://drive.google.com/drive/folders/12Exe9wdTQ-GgAKOZv1wcRuaaMR1F-3lp

ahmed basha Posted at 8-28 02:24
Sorry for late .. Attached in the following link is a video for the problem,  I hope to find a solution  , my work is suspended.

https://drive.google.com/drive/folders/12Exe9wdTQ-GgAKOZv1wcRuaaMR1F-3lp

Thank you for the information provided. Did you try to connect the aircraft to the DJI Assistant 2 software using your PC? If not, please try and check the firmware version showing on the software. You may also try to manually link the RC to the aircraft using the RC combination buttons (please refer to the tutorial above). Lastly, please confirm what specific mobile device are you using. Please let us know. Thank you.

ahmed basha Posted at 8-28 02:24
Sorry for late .. Attached in the following link is a video for the problem,  I hope to find a solution  , my work is suspended.

https://drive.google.com/drive/folders/12Exe9wdTQ-GgAKOZv1wcRuaaMR1F-3lp

Ahmed:  my first Air 2S did this intermittently, but I could usually get it to connect after 2-3 tries.  I almost decided to live with the inconvenience, but it was still under warranty so I returned for a new unit, and have never had the problem since.  I doubt that helps you, but FYI.

DJI Paladin Posted at 8-31 02:52
Thank you for the information provided. Did you try to connect the aircraft to the DJI Assistant 2 software using your PC? If not, please try and check the firmware version showing on the software. You may also try to manually link the RC to the aircraft using the RC combination buttons (please refer to the tutorial above). Lastly, please confirm what specific mobile device are you using. Please let us know. Thank you.

Yes, I did it from DJI Assistant 2 software using my PC, and I tried to manually link the RC to the aircraft using the RC combination buttons but that failed.

My mobile Samsung not20ultra and I tried many mobiles it didn't work and the problem still in all the phones I tried it.

ahmed basha Posted at 8-31 09:32
Yes, I did it from DJI Assistant 2 software using my PC, and I tried to manually link the RC to the aircraft using the RC combination buttons but that failed.

My mobile Samsung not20ultra and I tried many mobiles it didn't work and the problem still in all the phones I tried it.

Hi there. Thank you for reaching out and we're sorry for the trouble. Since you already did all the possible troubleshooting steps that could possibly rectify the issue, but the issue persists, I'm afraid that you may consider sending the unit (RC and aircraft) in for a proper diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your understanding and support.

I'd try changing the  frequencies 5.8 to 2.4 or vice versa just to see what happens. Then go back to the original setting you had problems with. That might help you narrow it down.

I have the same problem. No solution.

Has anyone tried with any other software?

VladeM1 Posted at 8-10 02:34
I have the same problem. No solution.

Hi there, thank you for reaching out. Kindly inform us the full details of the issue that you experienced with your DJI product, and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

VladeM1 Posted at 8-10 02:35
Has anyone tried with any other software?

HI there, thank you for reaching out. May I confirm if you're encountering the same issue? If yes, could you please share more details regarding the exact issue you've been encountering also the specific DJI products you're using for us to advise you accordingly?

Looking forward to your response. Thank you for your understanding.

Dji air 2s. It loses connection even though it is 1 meter away. For no reason at all. Update firmware, software, already tried everything. Tried with another cable, even with another remote, also another mobile...

I see a lot of people had the same problem, so I wonder if it might work better with other software.

VladeM1 Posted at 8-12 00:29
Dji air 2s. It loses connection even though it is 1 meter away. For no reason at all. Update firmware, software, already tried everything. Tried with another cable, even with another remote, also another mobile...

Hi there, thank you for reaching out and we do apologize for the trouble caused. May I confirm if you've encountered any error? If yes, could you please share us the error you've received?  Kindly check the image below for more information.



Thank you for your understanding.

There was no error, the symptoms on the phone are the same as if I turned off the aircraft. A successful RTH followed. I note that it happens a few meters away, so your picture is meaningless.

link