I just purchased the Osmo 6. The one primary reason of buying this was the Quick Launch feature. The Quick launch feature does not turn on the Mimo app when the phone is connected to the gimball. I have reinstalled the Mimo software 4 times. My iphone 12 Max Pro is running IOS 16.6.1 and the firmware for OSMO is V01.04.01.30. Quick Launch is enabled in the Mimo software. Precise location is turned on in the iPhone location settings. Do I need to return this item to you for a replacement that works?
Hi, djgrimaldi. Thank you for reaching out and we're sorry for the inconvenience. Please try the steps below:
1. Update your phone to the latest operating system.
2. Use the Quick Launch function in DJI Mimo, and follow the instructions to complete the authorization on the phone.
DJI Gamora Posted at 10-5 16:51
Hi, djgrimaldi. Thank you for reaching out and we're sorry for the inconvenience. Please try the steps below:
1. Update your phone to the latest operating system.
2. Use the Quick Launch function in DJI Mimo, and follow the instructions to complete the authorization on the phone.
This solution from another user worked. "Here is what they sent me and it worked. We have received an update from our related team. Please enable two location settings from your mobile phone. Go to Settings>Privacy and Security>Location Service>System Service and enable Location-Based Alters and Location-Based Suggestions. Once enabled, restart the device, and relaunch through QuickLaunch".
djgrimaldi Posted at 10-24 06:49
This solution from another user worked. "Here is what they sent me and it worked. We have received an update from our related team. Please enable two location settings from your mobile phone. Go to Settings>Privacy and Security>Location Service>System Service and enable Location-Based Alters and Location-Based Suggestions. Once enabled, restart the device, and relaunch through QuickLaunch".
Awesome. We're glad it worked on yours. Please reach back if you have you need further assistance. Have a great day.
lvl.1
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