DJI Tony
Administrator
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Hello there. Sorry about the inconvenience. Can you please try placing the mobile phone in the phone clamp and check whether the gimbal is balanced? Hold the tilt motor with your right hand (to prevent tilt axis rotation) and use your left hand to adjust the mobile phone to Horizontal mode. Check whether the gimbal is basically balanced. If the gimbal is seriously imbalanced, we recommend balancing the gimbal before powering it on. Rotate the three axes of the gimbal (tilt, pan, and roll axes) while it is powered off. Check whether the gimbal is obviously obstructed or cannot rotate smoothly (different from the other two axes, the roll axis shows relatively larger rotation damping in the process of manually rotating the motor). If so, we suggest sending the product back for inspection. You can also try calibrating the gimbal. If the issue persists, please submit a repair request or return it to us if it was bought from the DJI official online store. You can submit a request here: https://support.dji.com/. Please reach back if you have further concerns. Have a nice day ahead. |
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