Hi guys!

I’ve received my Pocket 3 today and so far I am really happy with its performance!
On the hardware side though, I’ve noticed some things of which I’d like to know if it should be that way.

First thing is a rattle in the gimbal itself when it’s in the off position. When holding the gimbal horizontally with the screen facing upwards, I can hear something rattling inside when shaking the camera from left to right. I guess it’s the stabilization for the sensor, but I’d like to know if any of you guys has the same. Everything works as it should.

Second thing is the joystick. It has a little bit of play before actually pressing a button. I think it’s normal as well, but than again, I’d like to check it first.

Please share any concerns you have, that way we can determine whether the Pockets we have are actually 100% okay.

Thanks!

Hi, Marc_v_L. Thank you for reaching out. Congrats on your new Pocket 3 device! To confirm if there's an issue or not please provide us with a video showing the issue. Please upload the file/s to Dropbox or Google Drive and provide us the shareable link via PM. Thank you for your cooperation and support.

I think that's normal... mine also "rattles" and it is a good thing, that the joystick works like this... veel plezier ermee...

DJI Gamora Posted at 10-28 02:49
Hi, Marc_v_L. Thank you for reaching out. Congrats on your new Pocket 3 device! To confirm if there's an issue or not please provide us with a video showing the issue. Please upload the file/s to Dropbox or Google Drive and provide us the shareable link via PM. Thank you for your cooperation and support.

Here is a small clip of the sound. I believe it's normal, but just so you know in case someone else has the same question.

https://drive.google.com/file/d/ ... view?usp=share_link

Hi,

I have the exact same issue.

I even returned my unit due to this. Yesterday I’ve got a new one but it has the same rambling sound. It sounds like something is loose in the gimbal.
I hope it won’t damage the gimbal on long term as I will bring it along on my hiking trips. So lot’s of rattling will happen.

Difficult to show the issue but this is how I recorded it?

Ps. How can I share dropbox link on this site?
I get ‘you don’t have permission to post an url link.’

djiuser_C4WnatB3jiVV Posted at 11-4 02:02
Hi,

I have the exact same issue.

Hi!

I’ve concluded that it is normal to hear this rattle. The sensor itself is stabilized as well and when the power is off, the sensor hangs loose in its stabilization, hence the rattle. It’s gone when it’s powered on.
Both the Pocket 3’s I’ve had, made this noise and it sounds familiar to what I can hear in other cameras that have stabilization.

I have no experience with Dropbox links, Google Drive works for me.

Marc_v_L Posted at 10-29 05:32
Here is a small clip of the sound. I believe it's normal, but just so you know in case someone else has the same question.

https://drive.google.com/file/d/1f0KAp69Yf17y3JRZDlD_6nyDhTRB-mkv/view?usp=share_link

Sound you are hearing is coming from its focus module.
So don't shake too much.

Mine rattles as well.

Marc_v_L Posted at 10-29 05:32
Here is a small clip of the sound. I believe it's normal, but just so you know in case someone else has the same question.

https://drive.google.com/file/d/1f0KAp69Yf17y3JRZDlD_6nyDhTRB-mkv/view?usp=share_link

Hi, Marc_v_L. Thank you for patiently waiting. We now received feedback from our relevant team, and after a thorough investigation, it has been determined that this is normal. Osmo Pocket 3 adopts a magnetic axis lock design instead of a mechanical lock. Therefore, when it is shaken while powered off, there may be a slight sensation of looseness accompanied by a clicking sound caused by the magnet reattaching after a slight movement. Please rest assured that this is a normal phenomenon. Thank you for your kind understanding.

djiuser_C4WnatB3jiVV Posted at 11-4 02:02
Hi,

I have the exact same issue.

Hi, djiuser_C4WnatB3jiVV. Thank you for reaching out. Please see my reply on Post #9. Thank you.

djiuser_ITbqYOIlCxmG Posted at 11-4 07:30
Mine rattles as well.

Hi, djiuser_ITbqYOIlCxmG. Thank you for reaching out. The rattle is normal please feel free to use it. Thank you for your kind understanding.

DJI Gamora Posted at 2023-10-28 02:49
Hi, Marc_v_L. Thank you for reaching out. Congrats on your new Pocket 3 device! To confirm if there's an issue or not please provide us with a video showing the issue. Please upload the file/s to Dropbox or Google Drive and provide us the shareable link via PM. Thank you for your cooperation and support.

Hello Gamora, I also have my doubts if my Pocket 3 if defective or not, where can I reach out to you?

djiuser_8Dx77rGIny6N Posted at 7-17 14:36
Hello Gamora, I also have my doubts if my Pocket 3 if defective or not, where can I reach out to you?

Hi there,
thank you for reaching out.

Could you please share with us the issue you are currently experiencing? Kindly inform us the full details of the issue that you experienced with your DJI product, and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

DJI Diana Posted at 7-17 21:06
Hi there,
thank you for reaching out.

This is the link to the drive with the videos. drive.google.com/drive/folders/1b9D7MGkDmIL7EN565mUv041qF2wrFqhk . I was wondering if these are defects or it’s meant to be like that!

djiuser_8Dx77rGIny6N Posted at 7-18 01:19
This is the link to the drive with the videos. drive.google.com/drive/folders/1b9D7MGkDmIL7EN565mUv041qF2wrFqhk . I was wondering if these are defects or it’s meant to be like that!

Hi there,
thank you for reaching out.

We appreciate your cooperation. May we ask if you can allow permission as we cannot access the link.

Please keep us posted. Thank you.

here I show mine

DJI Diana Posted at 7-18 02:05
Hi there,
thank you for reaching out.

Hi, my bad, it should be working now, thanks for the quick response

djiuser_8Dx77rGIny6N Posted at 7-18 11:35
Hi, my bad, it should be working now, thanks for the quick response

Hi there,

Thank You for your patience. We have checked with the relevant team on this matter with the provided video, as per their confirmation this product has no defects and it is safe to be used.

Osmo Pocket 3 uses magnetic axis locks. After the device is powered off, the gimbal axis locks are not entirely secured and may have a slightly loose feel to them. The locks can be undone by pushing with your hand, and there will be impact noise when the device is shaken. Also, the lens focus module is in a relaxed state after the device is powered off and can also produce a slight noise when the device is shaken. After the device is powered on and the axis locks are removed, the motors drive and control the gimbal, and the focus module is powered to enable focusing functionality. The product is normal if no noise is generated when it is shaken at this stage. Please be assured.

To protect the focus module and gimbal structure from damage, try to avoid repeatedly and forcibly shaking the device when it is powered off or using the gimbal camera on a platform that is subject to severe vibrations.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

to add:  if you are shaking  to hear the rattle, you will also feel the vibration of the motors on turn on.  it would be best to calibrate the gimbal to correct any issues  if the camera is bounced around.