DJI Diana
Administrator
Flight distance : 2408 ft
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Hi, there. We are sorry to know about this issue you've encountered. May we confirm if the aircraft collided or crashed? If so, we recommend sending the device to our facility for a proper diagnosis. If not, please check whether the propellers are mounted properly and whether the motor is functioning. Please restart the aircraft and use DJI Assistant 2 (Consumer Drones Series) to refresh the aircraft firmware. Please do not try to restart the aircraft too many times, as this may result in the aircraft log being overwritten. If the error persists, we recommend sending the device for service. Please visit our DJI official website and then select Support > Request Repair Service Online to submit a repair request. Thank you. |
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