dji pro ssd 1tb is not recognized by my PC. Is there any solution?

Hi there, please check the following steps:
1. After the DJI Pro SSD is connected to the computer, check whether the rear LED lights up.
* If the rear LED lights up, it indicates that DJI Pro SSD is powered on.


2. If you are using a docking station is used when connecting DJI Pro SSD to the computer. Check whether it can supply power; if the docking station does not provide an independent power supply, try to remove the docking station and directly connect the DJI Pro SSD to the computer.

3. Connect another USB-C to USB-C or USB-C to USB-A cable to the computer.

4. Check whether another storage device connected to the computer port can be recognized normally.

5. If possible, use another computer to test.
  
6. If the ProSSD can be recognized by the Inspire 3 and the files do not need to be backed up, you may format the ProSSD in the Inspire 3.

If the issue persists, you may need to send it back to DJI for further testing.
You can start an online repair case here https://www.dji.com/support/repair

LED doesn't light up.
The same thing happens even if you change the PC or cable.

You can check ProSSD on Inspire 3.
I need to back up the data on my SSD.

fanse172456d Posted at 12-12 00:37
LED doesn't light up.
The same thing happens even if you change the PC or cable.

Sorry for the issue. If you have tried different cables and computers but the issue is the same, you may need to send the Pro SSD back to DJI for further test. Currently, there is no other method to export the files.
Please click https://www.dji.com/service/repair to start an online repair case.