DJI Tony
Administrator
Online
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Hi there. Sorry about the trouble. If the drone crashes or experiences any collisions, we recommend sending the drone for diagnosis. If not, can you please follow the steps below? (feel free to skip some steps if was already done:
1. Make sure to remove the gimbal protector before powering on the aircraft to prevent the gimbal motor from being stuck, or the gimbal will become shaky.
2. Please make sure that the gimbal is in Follow mode. If it is set to FPV mode, the gimbal view will be tilted when the aircraft tilts.
3. Please check whether the aircraft is in Sports mode (S-mode) when the gimbal becomes shaky. In S-mode, greater emphasis is placed on flight performance. During flight, when the aircraft attitude is too large, the gimbal attitude stabilization cannot be guaranteed. If the gimbal is shaky in S-mode only, which is normal, please switch the flight mode of the aircraft to Normal mode (N-mode) or Cine mode (C-mode) to achieve a more stable view.
4. Please check whether the wind was strong in the flight environment. If the wind is too strong, the aircraft will vibrate, resulting in the image transmission screen being shaky. We recommend that you test the gimbal in a windless or breezy environment.
5. Please perform gimbal calibration in the app. Using with DJI Fly: [Settings -> Control -> Gimbal Calibration].
If the steps above were done and the issue persists, we advise submitting an Online Repair Request and sending the aircraft back to DJI for further diagnosis. Have a great day ahead. |
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