Active Track 360 wheel does not maximize
2185 6 2024-1-21
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JoeButtamafuco
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Flight distance : 9462 ft
Germany
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Hi,

I am totally new to flying a DJI Mini4 Pro drone with a RC2 and I recently was getting familiar with the tracking functions. But despite watching multiple tutorials upon how to use Active Tracking Manual, and even having the Quicktip showing me where to press,  Active Track 360 wheel does not maximize no matter how I pressed, touched or tapped the icon, it always was minimized.

This is not my screen but it shows how it looked for me except I have the Icon of top view of a person not a vehicle.
TrackingMinimized.JPG

This is how Active Track 360 wheel is supposed to look like after tapping on it.
TrackingMaximized.JPG

This area of the screen works with different modes such as Map, obstical avoidance screen so i dont think the touchsensor has anything to do with it.
Does anyone know what am i doing wrong?

Thanks in advance
2024-1-21
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DJI Tony
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Hi there. Thank you for reaching out. If I may ask, is your drone already on the latest firmware? Please go to the "About" section after tapping the 3 dots on the upper right-hand side of the transmission screen and then select "Check for updates". Make sure you have a good internet connection. Please keep us posted. Have a nice day.
2024-1-22
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JoeButtamafuco
lvl.1
Flight distance : 9462 ft
Germany
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DJI Tony Posted at 1-22 02:46
Hi there. Thank you for reaching out. If I may ask, is your drone already on the latest firmware? Please go to the "About" section after tapping the 3 dots on the upper right-hand side of the transmission screen and then select "Check for updates". Make sure you have a good internet connection. Please keep us posted. Have a nice day.

Hi,

Thank you for the reply!
As in most beginner tutorials I have checked for updates as recommended before flights.


I wanted to try it again to rule out a temprary glitch but the weather is not playing in my favour.
Any suggestions are more than welcome
2024-1-22
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DJI Tony
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JoeButtamafuco Posted at 1-22 09:47
Hi,

Thank you for the reply!

Hi. If the Trace Wheel is still not showing. Please try upgrading or refreshing the firmware using the DJI Assistant 2. You can download it to your computer here: https://www.dji.com/downloads/so ... sumer-drones-series. Please keep us posted. Have a great day.
2024-1-24
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JoeButtamafuco
lvl.1
Flight distance : 9462 ft
Germany
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DJI Tony Posted at 1-24 02:25
Hi. If the Trace Wheel is still not showing. Please try upgrading or refreshing the firmware using the DJI Assistant 2. You can download it to your computer here: https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series. Please keep us posted. Have a great day.

Hi,

Thanks for the suggestion.

I was glad when I saw a few days ago that there was an update V02.00.0300, which I installed immediately.
Today I was able to try it out, but was disappointed because it still didn't work. So I went home and downloaded DJIAssistant 2 and updated RC2 manually. To my surprise there was a new update V02.00.0500.



I tried again and was able to open the Active Track 360 wheel on the first try!!!!

Thank you very much!
2024-1-27
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DJI Tony
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JoeButtamafuco Posted at 1-27 05:34
Hi,

Thanks for the suggestion.

Perfect. I'm glad you managed to fix it. Please reach back if you need further assistance. Have a great day ahead.
2024-1-28
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PCDroneGuy.com
lvl.3
Flight distance : 3300653 ft
United States
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I was on V01.00.0500 already (latest version on 5/31/2024) but couldn't seem to figure out how to display the trace wheel either. I did the PITA DJI Assistant "refresh" and then I was able to see the little icon to display the trace wheel. So I don't really know whether to attribute the fix to the "refresh" or if I just didn't know where to look before. I was banging around a lot in that area trying to get rid of the sensor cameras, so maybe it was the refresh.
2024-5-31
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