Hello

I purchased an iPhone 15 (IOS 17.2.1), I immediately ordered a USB-MicoA - USB-C cable to connect the remote control of my Mavic Mini But the remote control does not connect to the phone, is it the wrong cable ? or a software problem ?

Thank you for your reply.

Hello. It has been confirmed that your mobile device iPhone 15 is not currently compatible. It can be preliminarily determined that the issue is caused by a compatibility error. Since there are many device models awaiting testing, this issue cannot be resolved in the short term. If you have an urgent flight mission, it is recommended that you use the app with one of the supported mobile device models listed on the DJI official website in order to avoid a flight mission failure. We apologize for the inconvenience. Thank you for your understanding and support.

The iPhone 15 came out September 22nd, 2023. I think DJI has had nearly a half year to figure this out.  At least half your customers are on iOS.  This seems like a big failure on DJI's side.  Even a little transparency regarding expectations and timing would be nice.    @DJIPaladin, it does not go un-noticed that you just copy-paste this same answer across the forums.

DJI Paladin Posted at 1-26 02:11
Hello. It has been confirmed that your mobile device iPhone 15 is not currently compatible. It can be preliminarily determined that the issue is caused by a compatibility error. Since there are many device models awaiting testing, this issue cannot be resolved in the short term. If you have an urgent flight mission, it is recommended that you use the app with one of the supported mobile device models listed on the DJI official website in order to avoid a flight mission failure. We apologize for the inconvenience. Thank you for your understanding and support.

Has the issue of the iPhone 15 Software compatibility been resolved? I have a Mavic mini. Thanks so much.

djiuser_7Oz3jCkfVRIR Posted at 3-8 10:50
Has the issue of the iPhone 15 Software compatibility been resolved? I have a Mavic mini. Thanks so much.

Hi there. Thank you for reaching out. As of the time being, the iPhone 15 is currently not listed under compatible devices for the DJI Fly app. Rest assured that our team is working hard to test other latest mobile devices to be compatible with the application. Should you have other inquiries, feel free to contact us. Thank you for your understanding.

Just ordered a mini 2 just to read the iphone 15 (my only phone) is not compatible. Has this issue been resolved or is there an estimated date for it to be compatible or should I cancel the order?

djiuser_pBsgdMQN2yYV Posted at 3-12 17:28
Just ordered a mini 2 just to read the iphone 15 (my only phone) is not compatible. Has this issue been resolved or is there an estimated date for it to be compatible or should I cancel the order?

Hi. There is no announcement at the moment. You can try using an adapter (female lightning to male USB-C) to connect your iPhone 15 to your remote as some users can successfully connect it using an adapter. We are continuously submitting customer feedback to the relevant team regarding this matter for evaluation. We appreciate your patience.

Using an adapter worked for me. Thanks for the suggestion. I would never had thought of trying that.

djiuser_73cPakYbkzPC Posted at 4-1 12:14
Using an adapter worked for me. Thanks for the suggestion. I would never had thought of trying that.

I'm glad the workaround helped. Rest assured we are actively submitting your concerns to the development team to get this handled. Any news or updates will be announced on the DJI official website or in the DJI Forum. We appreciate your patience.

djiuser_73cPakYbkzPC Posted at 4-1 12:14
Using an adapter worked for me. Thanks for the suggestion. I would never had thought of trying that.

Hello do you have the link of the tip to order that you used?

Hey There,
its very annoying, but you can easily fix this problem by using a female lightning to USB-C adapter.
I bought this one and it works finde:

Actually, the forum doesn't allow me to post a link, So het me up private....

CueS Posted at 4-5 03:14
Hey There,
its very annoying, but you can easily fix this problem by using a female lightning to USB-C adapter.
I bought this one and it works finde:

Can you shoot me a private message as well?

I bought a cable on Amazon, and it couldn't physically connect. This is a horrible scam. Spend close to $1000 and within two years, your product is unsupported and useless.

If you actually read the thread you might find a solution. Then again if you had checked to see if your intended phone was compatible your might have avoided the issue altogether.

That makes me wonder who is a fault ?
The drone is not useles, you just don't have the correct equipment to use it as that is your own fault.
I am sure some one would have happy to take the drone off your hands and use it if you feel that it remains useless.

BaileyAir Posted at 4-20 07:14
I bought a cable on Amazon, and it couldn't physically connect. This is a horrible scam. Spend close to $1000 and within two years, your product is unsupported and useless.

Hi there. Have you already tried using an adapter (female lightning to male USB-C) to connect your iPhone 15 to your remote? Some users can successfully connect it using an adapter. Have a nice day.

I actually found this issue yesterday. I was able to work around it by using a standard USBC to USBC cable. The most annoying part was the length of the cable I had with me. Everything worked perfectly with my 15 Pro Max.

djiuser_8OyJGPdYgahj Posted at 5-12 05:40
I actually found this issue yesterday. I was able to work around it by using a standard USBC to USBC cable. The most annoying part was the length of the cable I had with me. Everything worked perfectly with my 15 Pro Max.

I don't understand how you solved it. I'll tell you about my situation to see if you can help me, I have an iPhone 15 pro Max and a DJI Mini, I have bought a USB C to USB micro cable. And it doesn't work.

djiuser_0qdXp7EqvrRt Posted at 5-23 08:36
I don't understand how you solved it. I'll tell you about my situation to see if you can help me, I have an iPhone 15 pro Max and a DJI Mini, I have bought a USB C to USB micro cable. And it doesn't work.

Hi there. We do apologize for the trouble. Kindly make sure that you are using a USB communication "Data Cable" and ensure that it is well inserted on the port of both controller and mobile device then check if the issue persists. If yes, please confirm what specific DJI App version you are using so we can check it further. Please keep us posted.

DJI Paladin Posted at 5-23 21:27
Hi there. We do apologize for the trouble. Kindly make sure that you are using a USB communication "Data Cable" and ensure that it is well inserted on the port of both controller and mobile device then check if the issue persists. If yes, please confirm what specific DJI App version you are using so we can check it further. Please keep us posted.

The cable I have is a data cable. The message that comes out when you connect the remote control is this.

“You can't use the accessory

This accessory consumes too much energy.”

djiuser_0qdXp7EqvrRt Posted at 5-26 04:12
The cable I have is a data cable. The message that comes out when you connect the remote control is this.

“You can't use the accessory

Thank you for your response. Could you please upload a screenshot showing the error message so we can check it further? Please keep us posted.

djiuser_73cPakYbkzPC Posted at 4-1 12:14
Using an adapter worked for me. Thanks for the suggestion. I would never had thought of trying that.

Hello, what model adapter did you buy for your iPhone 15 to connect to the Mavic Mini controller? I bought an adapter off Amazon, but it didn’t make a difference. Thanks!

CueS Posted at 4-5 03:14
Hey There,
its very annoying, but you can easily fix this problem by using a female lightning to USB-C adapter.
I bought this one and it works finde:

There is no way to send a message. Can you possibly use a screenshot or spell out the link without the .com to work around the link issue? Thanks!

CueS Posted at 4-5 03:14
Hey There,
its very annoying, but you can easily fix this problem by using a female lightning to USB-C adapter.
I bought this one and it works finde:

Hi,

I saw your post and was interested in what cable you purchased.  I have an iPhone 15.

Can you email me the link to castaway7017@outlook.com

Thank you

Hello all, I just recently upgraded to an iphone 15 (standard). I have a Mavic mini first geberation. In the kit (it was the fly more edition with 3 batteries) there were lighting and usb cables. I tried the usbc in the iphone 15 and worked at first try (connects and shows video). I will try to fly it a little bit later on

djiuser_rSgyyyMtVhbE Posted at 7-29 01:42
Hello all, I just recently upgraded to an iphone 15 (standard). I have a Mavic mini first geberation. In the kit (it was the fly more edition with 3 batteries) there were lighting and usb cables. I tried the usbc in the iphone 15 and worked at first try (connects and shows video). I will try to fly it a little bit later on

Hi there, thank you for the update shared and we're glad that everything worked for you. Do not hesitate to contact back if there's any additional inquiries.

Keep us posted. Thank you for your support!

Hi there,  I would like you to confirm if the compatibility problem between the iPhone 15 and the DJI Mini 2 is due to the USB connector or is it a software problem? I wouldn't want to buy a pointless connector  adapter. Thanks

ptorrent70 Posted at 8-17 12:45
Hi there,  I would like you to confirm if the compatibility problem between the iPhone 15 and the DJI Mini 2 is due to the USB connector or is it a software problem? I wouldn't want to buy a pointless connector  adapter. Thanks

Hi there, thank you for reaching out and we undertand your concern. As of now, the connection issue has been fixed and you can connct your DJI Mini 2 with your iphone 15 with the USB cables. If there's any issues, kindly shre us  screenshot so we can check further for you.

Thank you for your understandin.

Does DGI have a replacement RC cable to work with the Mavic Mini and the new iPhone 15 with a C connector?  I have tried an Apple USB-C to Lightning adapter and it did not work. Any assistance is greatly appreciated.

Thanks,
Jim

CueS Posted at 4-5 03:14
Hey There,
its very annoying, but you can easily fix this problem by using a female lightning to USB-C adapter.
I bought this one and it works finde:

Can you send me a link also to that adapter you purchased. The one I got didn’t work

Porktree Posted at 2-7 20:13
The iPhone 15 came out September 22nd, 2023. I think DJI has had nearly a half year to figure this out.  At least half your customers are on iOS.  This seems like a big failure on DJI's side.  Even a little transparency regarding expectations and timing would be nice.    @DJIPaladin, it does not go un-noticed that you just copy-paste this same answer across the forums.

Maybe they can refund our money since I can't use the product anymore.

I was having same problem, Mavic Mini, iPhone 15 Pro running iOS 18.1. Purchased Lightning to USB-C adapter at Amazon https://www.amazon.com/dp/B0CZ8V65WC?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 for $10. Connected right up, went through Flight Aware update and flew it. It's been awhile since the last post on this forum so I assume others have figured this out. Without adapter there was no connection.

Same here - bought the correct cable directly from DJI, it arrived today, still doesn't work. What's the solution?