The lag of the video feed from my mavic2 to my pixel8 running the DJI GO 4 app connected to my remote control is so laggy that it is unuseable.

If I swap out the pixel 8 for my old pixel 3, there is no lag at all and the experience is perfect.

The version of the DJI GO 4 app on both the pixel 3 and the pixel 8 is the same - 4.3.60, so that's not the problem.

If anyone else seen this, or has any suggestions, I'd appreciate hearing from you.

Thanks!

Hi, there. Sorry for the trouble that it may cause you. May I confirm if you managed to test with a different cable? Please try to use a different port located below the remote controller and make sure to remove the RC cable located on the left side for further testing. You may see the image below for your reference.

DJI Gamora Posted at 2-12 00:45
Hi, there. Sorry for the trouble that it may cause you. May I confirm if you managed to test with a different cable? Please try to use a different port located below the remote controller and make sure to remove the RC cable located on the left side for further testing. You may see the image below for your reference.

[view_image]

I have exactly same problems, I try use my Pixel 8 pro with Mavic 2 pro controller with Dji go 4, and the video have enormous lag, I tested with Samsung Galaxy A15 with Android 14 and works fine, but the Pixel 8 pro have this issues. I use in the primary and secondary USB port and video lag persist on both.

DJI Gamora Posted at 2-12 00:45
Hi, there. Sorry for the trouble that it may cause you. May I confirm if you managed to test with a different cable? Please try to use a different port located below the remote controller and make sure to remove the RC cable located on the left side for further testing. You may see the image below for your reference.

[view_image]

Let me remember the Mavic 2 pro doesn't works on the best 2024 Mobile Phone according MWC 2024’s


Link https://www.forbes.com/sites/ewanspence/2024/03/08/android-news-headlines-pixel-8-pro-galaxy-s24-ultra-nothing-phone-2a-moto-galaxy-ring/#amp_tf=De%20%251%24s&aoh=17100675356859&referrer=https%3A%2F%2Fwww.google.com

Newton Monteiro Posted at 3-10 02:34
I have exactly same problems, I try use my Pixel 8 pro with Mavic 2 pro controller with Dji go 4, and the video have enormous lag, I tested with Samsung Galaxy A15 with Android 14 and works fine, but the Pixel 8 pro have this issues. I use in the primary and secondary USB port and video lag persist on both.

Hi, Newton. Thank you for reaching out. We are working on compatibility for every new phone as possible. Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible). Compatibility tests might take a while but we would like to ask for a sample footage from you for us to check. We also need the following information below:

1) Mobile device model;
2) A screenshot of the mobile device system version;
3) A video showing the issue;
4) App logs;
5) The times when the most recent faults were detected.

How to export log files from the app:
1. Connect the Android device to a computer. Tap “Transfer files” in the “USB connection mode” appears on the mobile phone.
2. Click the mobile phone icon in “My Computer” and go to internal storage.
3. Find the file path for logs of the corresponding app as required. (internal storage/android/data/dji.go.v5/files/LOG)
4. Copy and paste the entire “LOG” file folder to the local drive and add the file folder to the compressed folder.

I appreciate your efforts in ensuring compatibility with new devices.

I'd like to emphasize that the Pixel 8 Pro was released in October of last year, and it's now March. This issue has persisted for several months, making it difficult for Pixel 8 Pro owners to enjoy the full functionality of their DJI drones.

I understand that compatibility testing can be a complex process, but I'm concerned about the lack of progress in resolving this issue. I'm confident that providing a video demonstrating the lag and other requested information will help your team identify and address the root cause.

I'm eager to see this issue resolved so that I can safely and fully enjoy my DJI drone with my Pixel 8 Pro.

Thank you for your time and attention to this matter.

Newton Monteiro Posted at 3-14 17:05
I appreciate your efforts in ensuring compatibility with new devices.

I'd like to emphasize that the Pixel 8 Pro was released in October of last year, and it's now March. This issue has persisted for several months, making it difficult for Pixel 8 Pro owners to enjoy the full functionality of their DJI drones.

Hello, Newton. We'd like you to know that we appreciate your valuable feedback and suggestions. We will forward your concern to our related department. After the evaluation of the related department, significant suggestions or requests will be implemented via the firmware update, app update, etc. For any updates, please stay tuned to the latest news on our DJI official website at (www.dji.com) or by checking the Release Notes specific to your product. Thank you for your continued support.

Update.  Still does not work.

djiuser_3SjIXe9JO6CD Posted at 6-4 11:26
Update.  Still does not work.

Hi there, could you please tell me the exact issue you encountered？

DJI Susan Posted at 6-4 18:57
Hi there, could you please tell me the exact issue you encountered？

man, after 3 months of explaining what is happening with the video feed on the Pixel 8 pro, a new admin appears asking what is happening?!?! I give up, I saw that this topic is dead

Hello. Same issue here.

I would like to point that Google Pixel is the main phone of the Android creator. No need to explain the "exact" issue, just use the phone and check, you will see how obvious it is.

Working in technologies , I'm quite surprised that the support team does not anticipate the New Android version, we all do that

I also work in tech, as a software engineer, and this support is pretty pathetic.  As another user pointed out the Pixel is the freaking flagship Google Android phone.  Having it not work out of the gate is pretty bad, but continuing to ignore reports of it not working is absurd.

Please address this issue, DJI.

I also posted this here https://www.reddit.com/r/dji/s/bW87D21Qdc

Newton Monteiro Posted at 6-9 08:14
man, after 3 months of explaining what is happening with the video feed on the Pixel 8 pro, a new admin appears asking what is happening?!?! I give up, I saw that this topic is dead

Hi there, we are sorry for any inconvenience. We will provide your mobile phone model to DJI engineers and will check your mobile phone compatibility and adaption first. However, checking for compatibility requires time, and we are unable to give you a specific reply at the moment. If your mobile phone is confirmed to be compatible, we will add the model to the Mobile Phone Compatibility List. Please keep an eye out for updates to the Mobile Phone Compatibility List on the DJI official website. Thank you for your understanding and support, and thank you again for your support and recommendations for our products.

DJI Susan Posted at 6-9 19:29
Hi there, we are sorry for any inconvenience. The video transmission delay you mentioned refers to the delay in image transmission or the problem of video download speed. If there is a delay in image transmission, you can try to use another mobile phone to compare the image transmission pictures of the mobile phone when manually turning the aircraft to see the degree of delay. If you have other models of mobile phones, you can cross-test them.

When? any deadline?

Newton Monteiro Posted at 6-9 23:37
When? any deadline?

Hello. We are very sorry for the bad service experience you have experienced. Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible), but their stabilization has not yet been verified. It is recommended that you download and install the app to test the basic functions, or go to a nearby outlet (if any) for product testing. Thank you for your understanding and support.

DJI Susan Posted at 6-9 23:41
Hello. We are very sorry for the bad service experience you have experienced. Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible), but their stabilization has not yet been verified. It is recommended that you download and install the app to test the basic functions, or go to a nearby outlet (if any) for product testing. Thank you for your understanding and support.

Same issue here - I just switched to a Pixel 8 and found that I'm unable to use my Mavic 2 with the DJI Go 4 app. I see that this thread is over 8 months old, so there's probably no hope that DJI will take notice. Supposedly the best drones, and support for a flagship like the Pixel 8 is left wanting.

LookAsh Posted at 6-29 05:57
Same issue here - I just switched to a Pixel 8 and found that I'm unable to use my Mavic 2 with the DJI Go 4 app. I see that this thread is over 8 months old, so there's probably no hope that DJI will take notice. Supposedly the best drones, and support for a flagship like the Pixel 8 is left wanting.

Thank you for your advice. Sorry that it might not be changed instantly. However, we would like to hear voices from our customers and forward them to our relevant team for the evaluation. Hope everything will be better and better. For any updates, please stay tuned to the latest news on our DJI official website at www.dji.com. Thank you for your understanding and support.

A list of support devices for last version of Dji go 4... Repeat support devices for Dji go 4 in 2024... No bom e velho português-BR vai se fuder DJI vai tomar no cu, pega essa lista e vai catar um canavial de rola!!!

Newton Monteiro Posted at 7-2 08:32
A list of support devices for last version of Dji go 4... Repeat support devices for Dji go 4 in 2024... No bom e velho português-BR vai se fuder DJI vai tomar no cu, pega essa lista e vai catar um canavial de rola!!!

Hi there.  If a device's system version matches or surpasses the ones stated on the DJI official website (beta system versions could not be compatible), it can also be utilised even if it isn't officially supported, but their stabilization has not yet been verified. There is no immediate solution to this problem because there are numerous device models that need to be tested. It is advised that you use the app with one of the supported mobile device models mentioned on the DJI official website if you have an urgent flight mission to prevent a flight mission failure. We regret any inconvenience this has caused. Thank you for your understanding and support.

Hola . Alguien pudo solucionar su problema ?


Compré mi drone especial para un viaje en Islandia y no lo he podido usar por el mismo problema del pixel 8

00813 Posted at 8-13 07:47
Hola . Alguien pudo solucionar su problema ?

Hi there, could you please tell us more details about the issue you encountered? What's the model of your drone? What's the exact issue you're facing? Is it also a video transmission laggy issue?

This is brutal.  Will it ever be fixed?  Plenty of people reporting the same thing but all we get are useless replies from DJI robots.  Solid customer service.  /s

adr3 Posted at 8-18 22:44
This is brutal.  Will it ever be fixed?  Plenty of people reporting the same thing but all we get are useless replies from DJI robots.  Solid customer service.  /s

Hope you understand each usder has different flight environment and usage scenario, we need to discuss this issue on a case-by-case basis. You can provide us with the following information for further anlaysis.
1. Mobile device model and system version;
2. A video showing the operation and issue;
3. App version, App Log and the tested time.

I have the same problem with Pixel 8 and Mavic 2/DJI go 4. the live stream has very slow FPS/with bad stutter and lagging.
here is a video. Connected over a full bandwidth USB3 to USBC cable.  This is consistent at any time for any periods.

aircraft V 01.00.0797
remote version 01.00.0770
app v 4.3.62

Pixel 8
Android Version 14
https://www.youtube.com/watch?v=tEekWnycv4I

livpas Posted at 9-27 09:41
I have the same problem with Pixel 8 and Mavic 2/DJI go 4. the live stream has very slow FPS/with bad stutter and lagging.
here is a video. Connected over a full bandwidth USB3 to USBC cable.  This is consistent at any time for any periods.

Hello. What is the uplink speed of your network? We look forward to hearing from you.

DJI Susan Posted at 9-27 20:12
Hello. What is the uplink speed of your network? We look forward to hearing from you.

There is no network involved, but if you referring to image transmission speed I have 20mhz, 11.53Mbps in HD and 7 in normal mode.

I have tested an IPad Pro as well and it works perfectly, with the video coming form the drone running smoothly. The problem is only when connected to my new Pixel 8 unit.

livpas Posted at 10-8 08:02
There is no network involved, but if you referring to image transmission speed I have 20mhz, 11.53Mbps in HD and 7 in normal mode.

I have tested an IPad Pro as well and it works perfectly, with the video coming form the drone running smoothly. The problem is only when connected to my new Pixel 8 unit.

Hello, live streaming depends on the upload speed. If the upload bandwidth is slow, the video may be stuck. So please provide us with the upload speed. Thank you.

I solved my problem by purchasing the Litchi for DJI Drones app https://play.google.com/store/ap ... onplus&hl=pt_BR all the features working perfectly including the video. The DJI GO 4 is dead for Android 14 onwards and for Pixel 4 onwards. I tried using the DJI forum and support and all I got were empty responses from bots.

Newton Monteiro Posted at 10-12 07:14
I solved my problem by purchasing the Litchi for DJI Drones app https://play.google.com/store/apps/details?id=com.aryuthere.visionplus&hl=pt_BR all the features working perfectly including the video. The DJI GO 4 is dead for Android 14 onwards and for Pixel 4 onwards. I tried using the DJI forum and support and all I got were empty responses from bots.

We apologize for the inconvenience. We understand your feelings and have informed our engineers of your request. Thank you for your understanding and support.