DJI Terra Trial License Recover
1255 3 2024-4-7
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djiuser_22Ju3V2u2z7s
lvl.1
Flight distance : 45817 ft

South Korea
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Dear Fortunities

I have a problem with the trial license.
When I heard that the quality and processing speed of DJI Terra was good, I get trial license and bind it my computer. However, the license was unbinded due to Mcafee virus detection. I tried to exclude virus list/recover isolated files/reinstall it. But i cannot solve it.

The customer center said cannot unbind my device, so get trial license again through a different account. I get license through a different account, but my computer has already binded trial license(my account trial license). I also asked about it  to customer center, but I received an answer to wait until the expiration date of the existing license.

Is there anyone has this experience? If you know how to solve it, please answer.

2024-4-7
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DJI Mindy
Administrator
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Hi there, may I ask which customer center you've contacted? Could you please tell us more details? As for the license issue, may I confirm if you mean your computer is currently bound to the previous trial license? But we noticed you mentioned that the license was unbound due to Mcafee virus detection. Could you please clarify this so that we can understand the issue better?
2024-4-7
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djiuser_22Ju3V2u2z7s
lvl.1
Flight distance : 45817 ft

South Korea
Offline

1. March 31 : I get DJI Terra Trial License & I created a visible light mission and processed it up to 2D.

2. April 1 : DJI Terra & Modify was automatically deleted in my computer. And Mcafee Noticed me some files were detected as viruses(Including DJI installation files). So I clicked "recover" button. But it shows me "Cannot Recover".

3. April 2~3 : I searched on the Internet like this cases. But I cannot get any solution. So I reinstalled it. And exclude Installation files in virus list. But my trial license was not recovered.

4. April 4 : I inquire to Online Chat(https://www.dji.com/kr/support). I asked how to solve it. She said to me "In the case of a trial license, it is impossible to unbind it. You should get a trial license from another account and use it.". So I get another trial license, but it cannot bind my computer. Because my computer is already binded existing trial license. So I inquire to Online Chat again. I ask "Do I have to wait for my existing license to expire?". She answer "Yes. I'm so sorry, we cannot unbind it"


I don't know why Mcafee detected DJI Terra. It shows me isolated file list. All files path is DJI Product Installation folder. I used many SW, But it is my first time deleted license.

- my account trial license
- I cannot processing



- another account cannot bind
2024-4-7
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DJI Mindy
Administrator
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djiuser_22Ju3V2u2z7s Posted at 4-7 06:10
1. March 31 : I get DJI Terra Trial License & I created a visible light mission and processed it up to 2D.

2. April 1 : DJI Terra & Modify was automatically deleted in my computer. And Mcafee Noticed me some files were detected as viruses(Including DJI installation files). So I clicked "recover" button. But it shows me "Cannot Recover".

Thanks for the detailed information. We will confirm this issue with the corresponding team and get back to you as soon as we receive an update.
2024-4-7
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