Hi, the app keeps disconnecting, I tried to restart the app and the camera but the app keeps disconnecting...

This is not the first time, 80% of the time when I try to watch some clips through the app it's disconnecting randomly but tuis time it's disconnecting instantly, it's something wrong with the app right now or what the hell? It's so frustrating!!!
Phone: Huawei P20 Pro, EMUI 12.0.0

Hi, DaLyR. Sorry about the trouble. If I may confirm, the app suddenly closes when checking your clips from the album, is that correct?

DJI Tony Posted at 4-12 19:43
Hi, DaLyR. Sorry about the trouble. If I may confirm, the app suddenly closes when checking your clips from the album, is that correct?

It's just popup 'device disconnected' and then dissappear all content from the camera in the app album, so the app doesn't close itself

DaLyR Posted at 4-13 02:35
It's just popup 'device disconnected' and then dissappear all content from the camera in the app album, so the app doesn't close itself

Thank you for the update. Are you getting "Device disconnected, please check the device connection status."? May I also know what DJI product are you using?

DJI Tony Posted at 4-14 02:31
Thank you for the update. Are you getting "Device disconnected, please check the device connection status."? May I also know what DJI product are you using?

Yes, DJI Action 4

DaLyR Posted at 4-14 14:41
Yes, DJI Action 4

Hello there. Have you already tried the procedures on this link? https://support.dji.com/help/con ... ;paperDocType=paper. Do you also encounter this using a different phone? You can post a video showing the issue for us to further check. Please upload it to Youtube or any file-sharing site and then paste the link here if you're unable to post it directly. I appreciate your patience.