I'm sure that a lot of people have raised this concern already, but more the merrier.


Firmware:

• DJI RC 2 Remote Controller Firmware: v02.02.0000
• DJI Fly App Android: v1.13.0
  

It takes such a long time to boot the controller compared to the previous firmware version.
Clicking 'go fly' feels sluggish and it takes a while for the UI elements to show after the camera's view is present, even resulting in getting a 'DJI Fly isn't responding' message from the OS.
https://imgur.com/a/YRdDsSj

And a host of other issues....

Hi there, QSmally. Thank you for reaching out. Are you having the same issue with your posted video on this thread https://forum.dji.com/forum.php?mod=viewthread&tid=309402 or is the problem indicated on the thread getting worse? If yes, please upload another video showing the issue for further investigation. Please keep us posted.

DJI Paladin Posted at 4-18 22:16
Hi there, QSmally. Thank you for reaching out. Are you having the same issue with your posted video on this thread https://forum.dji.com/forum.php?mod=viewthread&tid=309402 or is the problem indicated on the thread getting worse? If yes, please upload another video showing the issue for further investigation. Please keep us posted.

It's a different issue that's been active since the update of DJI Fly v1.13.0.
By booting the device/starting up, DJI Fly is slower than previous versions, before returning to normal performance after like two minutes.
I'm suspecting/sure something suspicious is happening in the background on start-up of DJI Fly.

See the video where I show two examples, and sometimes even the 'DJI Fly isn't responding' message pops up.



If it's "in the acceptable window" and "fine to use", that's not the point I'm trying to convey.
I'm raising a concern that this is a large difference compared to before doing the recent firmware update and - honestly - kind of an annoying delay.

DJI Paladin Posted at 4-18 22:16
Hi there, QSmally. Thank you for reaching out. Are you having the same issue with your posted video on this thread https://forum.dji.com/forum.php?mod=viewthread&tid=309402 or is the problem indicated on the thread getting worse? If yes, please upload another video showing the issue for further investigation. Please keep us posted.

Hey Paladin! I have the same issue on my M4Pro. The RC2 were sluggish on some point during boot up. Sometimes “DJI FLY APP CRASH” message appears and there’s an option to “WAIT” or “EXIT”. It happens after the latest update about a couple days ago.


It also shows P MODE instead of N MODE. And during flight there are times that during video recording it keeps on lagging for a mili seconds it is very noticeable. Please help. Thanks

QSmally Posted at 4-19 01:39
It's a different issue that's been active since the update of DJI Fly v1.13.0.
By booting the device/starting up, DJI Fly is slower than previous versions, before returning to normal performance after like two minutes.
I'm suspecting/sure something suspicious is happening in the background on start-up of DJI Fly.

Thank you for keeping us posted, QSmally. Can you please try to connect the remote controller to the DJI Assistant 2 software and try to refresh the firmware and check if the issue persists? Please keep us posted so we can proceed with the investigation. We appreciate your understanding.

DJI Assistant 2 software: https://www.dji.com/global/downl ... sumer-drones-series

djiuser_YmIsvIIewCiF Posted at 4-19 14:30
Hey Paladin! I have the same issue on my M4Pro. The RC2 were sluggish on some point during boot up. Sometimes “DJI FLY APP CRASH” message appears and there’s an option to “WAIT” or “EXIT”. It happens after the latest update about a couple days ago.

Hi there. Thank you for reaching out and we do apologize for the trouble. Kindly install the DJI Assistant 2 software on your computer then refresh the firmware of your remote controller to further isolate the issue. In addition, the flight mode change is normal, P mode （Position） = N mode （Normal）, this is just a different flight mode description, and this will not affect the actual flight, feel free to use it. Please keep us posted.

DJI Paladin Posted at 4-19 20:11
Hi there. Thank you for reaching out and we do apologize for the trouble. Kindly install the DJI Assistant 2 software on your computer then refresh the firmware of your remote controller to further isolate the issue. In addition, the flight mode change is normal, P mode （Position） = N mode （Normal）, this is just a different flight mode description, and this will not affect the actual flight, feel free to use it. Please keep us posted.

Where can i download the DJI assistant 2 software? Thanks

DJI Paladin Posted at 4-19 20:09
Thank you for keeping us posted, QSmally. Can you please try to connect the remote controller to the DJI Assistant 2 software and try to refresh the firmware and check if the issue persists? Please keep us posted so we can proceed with the investigation. We appreciate your understanding.

DJI Assistant 2 software: https://www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series

Ty for the reply. I refreshed the firmware and the slow start-up issue seems to have improved (it may be better than *before* the new firmware version, but my judgement is clouded currently). I haven't been able to test it that much so I'm not sure if the 'DJI Fly is not responding' issue still persisted.
edit after 2 hours: there's still a large drop in performance on start-up of DJI Fly. Unlike before, there's a grey/black screen before entering the camera view. I tried auto-entering camera view both off and on. If off, the button feedback (sound, animation) lags behind. Entering the '...' menu after the camera view opens is initially also slow compared to the previous app version.

QSmally Posted at 4-19 01:39
It's a different issue that's been active since the update of DJI Fly v1.13.0.
By booting the device/starting up, DJI Fly is slower than previous versions, before returning to normal performance after like two minutes.
I'm suspecting/sure something suspicious is happening in the background on start-up of DJI Fly.

That's terribly slow compared to mine, I did not update

djiuser_YmIsvIIewCiF Posted at 4-20 00:48
Where can i download the DJI assistant 2 software? Thanks

Hello there. Thank you for reaching out. You may download the software using this link https://www.dji.com/global/downl ... sumer-drones-series .

QSmally Posted at 4-20 01:07
Ty for the reply. I refreshed the firmware and the slow start-up issue seems to have improved (it may be better than *before* the new firmware version, but my judgement is clouded currently). I haven't been able to test it that much so I'm not sure if the 'DJI Fly is not responding' issue still persisted.
edit after 2 hours: there's still a large drop in performance on start-up of DJI Fly. Unlike before, there's a grey/black screen before entering the camera view. I tried auto-entering camera view both off and on. If off, the button feedback (sound, animation) lags behind. Entering the '...' menu after the camera view opens is initially also slow compared to the previous app version.

Thank you for keeping us posted, QSmally. We will coordinate this with the relevant team for further clarification. We appreciate your patience.

Thank you for patiently waiting. After further review, it is found that this is a normal phenomenon. Rest assured that we will take note of this feedback and we will surely optimize this issue in the future. We appreciate your understanding and support.

DJI Paladin Posted at 4-24 20:48
Thank you for patiently waiting. After further review, it is found that this is a normal phenomenon. Rest assured that we will take note of this feedback and we will surely optimize this issue in the future. We appreciate your understanding and support.

It may be a normal occurrence (= happening a lot) since the firmware version, though like I said earlier, it doesn't quite justify that it's still an issue (= being a bad change). Even content creators like DM Productions have made videos about this problem. I hope that this bug report gets addressed soon.

Video I talked about:

QSmally Posted at 4-25 11:23
It may be a normal occurrence (= happening a lot) since the firmware version, though like I said earlier, it doesn't quite justify that it's still an issue (= being a bad change). Even content creators like DM Productions have made videos about this problem. I hope that this bug report gets addressed soon.

Video I talked about: https://youtu.be/JVAKN-yMbPI

Thank you for your response, QSmally. Our team is now aware of this issue and we will optimize this in future updates. We appreciate your understanding and support.

Refresh does nothing.  This is a controller issue not the drone. I updated the controller before the drone and had all the issues with the old drone firmware and the new controller firmware.  

I can't believe we are nearing June 2024 and this issue is still not resolved. My RC 2 is ridiculously slow booting up and loading the UI. I was starting a job yesterday and after turning on the controller, turnned on the drone, then proceeded acrosst he median, sat the drone down, looked at the remote as the UI faded to black. I thought it shut down completely but I waited another 30-seconds and then things started to populate on the screen, after another 30 seconds, the full UI I was up and ready to go. This is a serious issue. I really feel someone has bugged the software. This RC 3 needs a compelete erase and reload to factory settings. Then skip whatever the hell update along the way that messed it up. DJI..SERIOUSLY? FIX THIS ALREADY.

M4P pilot here, and seeing the same problem with my RC2.
* Slow to boot
* Appeared to hang while bringing up live video feed (black screen for about 20 seconds)

QSmally Posted at 4-19 01:39
It's a different issue that's been active since the update of DJI Fly v1.13.0.
By booting the device/starting up, DJI Fly is slower than previous versions, before returning to normal performance after like two minutes.
I'm suspecting/sure something suspicious is happening in the background on start-up of DJI Fly.

This is what I experienced the other night. Exactly this. I thought the controller software was going to crash.

There is definitely something very wrong.

Cine_Dude Posted at 5-27 18:11
M4P pilot here, and seeing the same problem with my RC2.
* Slow to boot
* Appeared to hang while bringing up live video feed (black screen for about 20 seconds)

Fly App v1.13.4 finally fixed this issue (at least, in my circumstances). The device boots for a bit, the app opens and the camera is immediately visible on-screen (I set it to automatically open the camera view on start-up when connected). Thanks, DJI!

Seems to be fixed here! Controller is ready just as the drone starts blinking green lights. Thank you!!

Nothing has been fixed. The update 1.13.4 is not offered and therefore cannot be installed. I am furious. You buy a consumer drone for over €1000 and the controller's boot process takes as long as booting up a 10-year-old cell phone. That can't be right.

Frettchen1112 Posted at 6-1 10:55
Nothing has been fixed. The update 1.13.4 is not offered and therefore cannot be installed. I am furious. You buy a consumer drone for over €1000 and the controller's boot process takes as long as booting up a 10-year-old cell phone. That can't be right.

The update is not a controller firmware update, only a Fly App update, so you need to head into the app settings and download the update. P.S. 10 year old phones (mind you, that's 2014) were pretty fast with their on-release software

Hi there, we are sorry for any inconvenience. We have discovered some issues during the release phase. To avoid affecting your usage, we have currently suspended the upgrade push. Our engineers are urgently repairing the issue. Hope you can wait for the update patiently.

So was it a mistake that I found and installed the update 1.13.4 in the controller settings under the Info section?

DJI Natalia Posted at 6-1 14:25
Hi there, we are sorry for any inconvenience. We have discovered some issues during the release phase. To avoid affecting your usage, we have currently suspended the upgrade push. Our engineers are urgently repairing the issue. Hope you can wait for the update patiently.

I've been corrected. My mistake, I didn't know that. Natalia, does that have impact on the users who installed the new firmware version? I did a test run and I don't expect anything major to be changed

QSmally Posted at 6-2 05:09
I've been corrected. My mistake, I didn't know that. Natalia, does that have impact on the users who installed the new firmware version? I did a test run and I don't expect anything major to be changed

Hi there. If you don't have any issue with the current version, you may continue using it. If you have any issue, please wait as our engineers are repairing the issue. Thank you for your patience.