Hi everyone,
I know, I know, there was already some discussion about the wrong date and time in the Avata-2 pics and videos.
BUT, I just want to reiterate it again to get a decent response from DJI.
The wrong date and time messes absolutely with my stored videos and is not acceptable.
My Avata-2 videos are 2 days and 3.5 hours behind the current date.
I tried everything what has been suggested here:
- exchanged the goggle sd card with the Avata sd card
- connect the goggles to the phone and the DJI fly app several times (firmaware etc. is all updated)
- formated all 3 storages. Goggles sd card, Avata sd card and the internal storage.
- deleted the DJI Fly app and installed it new.
All to no avail.
What else can be done ??????
DJI !!! PLEASE RELEASE A FIRMWARE OR A FIX FOR THAT - PLEASE !!!

Hi, Fpvskip. We're sorry for the inconvenience. Is your phone connected to the internet when you connect the Goggles? Preliminary judgment is that there is a date/time error in the Goggles. Please try to correct/calibrate the date/time. The method to calibrate is to connect the Goggles and the mobile phone through the data cable, and open DJI FLY when the mobile phone is connected to the network, thereby calibrating the time information in the Goggles. If the issue persists, please let us know.

I'm having the same issue, and I've done all the prev. suggested fixes to no avail. Reformatted, swapped cards, connected the DJI Fly and of course, I'm always connected to the internet via my cell data network, or on my Wifi.  I've gone through these motions several times and nothing is working. Please provide a firmware fix for this.

Come on DJI,
Don’t come with those pretty stupid suggestions. Do you think we are all idiots??
99 % of us have cell phones which are connected to the internet all the time.
I told you that I did update all the databases and firmware and that alone should have synchronized the time.
Because an update requires the phone connected to the internet and the goggles, right?
I connect my phone to the goggles via cable every day before I go flying . . . In case the are some updates.
So, kick your developers in the butt and fix this !!!
This is unacceptable !!!
And don’t come back again with: I am sorry for your inconvenience . . .

Fpvskip Posted at 5-9 04:47
Come on DJI,
Don’t come with those pretty stupid suggestions. Do you think we are all idiots??
99 % of us have cell phones which are connected to the internet all the time.

wow why do you feel the need to be this rude with customer service over timestamps?

smh go touch some grass dude and let DJI cook

I'm having the same issue. Everything worked great for about the 1st week and then the date got stuck on 01-June-2024. I initial thought it wasn't recording new video and lost 2 hours of my life trying to figure that out. After formatting the SD card I now see it WAS recording just with an old date

having the same issue here

is this still a thing with the new firmware?

really hoped they would have fixed it by now....

avata 2 (or goggles) should keep track of the time and date by itself, just set it once like with every device i own with a clock or calendar on it (and no, these are not connected to the internet to sync before every use like you suggested with the avata 2 DJI!)

it is really hard to get my timeline right when i use multiple drones / camera's this way.

My timestamps are may 22 and today is june 8, the problem for me is.... If im using an avata for public services, ie: search warrant, finding someone with a weapon, it's hard to use videos with the wrong date and time stamp in court..... But I also understand the situation with sync data in the United States problem makers..... Thank you DJI for all your hard work

Hi, i have the same problem, update the firmware to the last version, but all my video files are dated one day ago today is the 11 june but my files are dated 10 june.
When DJI make a new firmware with the correction of this problem?

Thanks.

Same problem here.

djiuser_jDQQ7mZOhW0R Posted at 6-13 07:28
Same problem here.

Hi there, thank you for reaching out. Could you please share an operation video demonstrating the issue or share some examples? That would help us better understand the problem and allow us to forward it to our engineering team for further investigation.

Looking forward to your responses. Thank you!

I'm seeing something similar. I've found in particular that if I change battery it's wrong after the change.

Yes I have the same issue - the date is correct but the time is off a few hours and I thought it was because of the time zone but there isn't anywhere I see to set the time zone.

I have the same issue. I flew today (13-07-2024) at 17:37, but the timestamps showed a date of 04-07-2024 and exactly 3 hours earlier. I use exiftool to modify the dates to the correct time regularly. Today, I noticed that after clearing all the timestamp information, the correct date and time appeared for some reason.
I think there might be additional data in the files with the correct dates, and that deleting the dates Windows reads allows other properties to be use as the date, which is why the correct information showed up.

The command I used was: exiftool -time:all= -overwrite_original *.mp4

Just wanna add to this.  Took some quick videos with my Avata 2 today, and they had April dates on them.  Time of day seems right, but it's really confusing, trying to find today's videos when the device thinks it's two months ago.  Thankfully, I can change the date in Google Photos, but I have no idea how to tell the drone what day it actually is.  App is up to date as of yesterday, and I'm pretty sure the devices are up to date, too- not seeing anything in the Fly app about any new updates.

This is really annoying.
I had the FPV drone, the Air 2 and the Air2S and none of those had this issue.

DJI, why are you not fixing this???

Some problem here. I did an update and it seemed right at the time but next time  I used it the files were tagged a day and a few hours earlier.

Why not just have a way to set the date and time like every other piece of electronics?  What a pain.

this is a big problem  I've updated and tried all the solutions here,  Also and maybe related, my total flight time says zero.  Not at all true,

bog frustrating problem   I've tried everything.  What a dumb problem to have.  Every app in the world has a way to set the date.  Come on guys  All my videos are marked early June and its August.  Been off since i bought it.  

I think I Found the solution. At least in my case.  I had turned the LDM (local data mode) on as a privacy measure.

LDM can be found both in the fly app and on my iPhone in settings under DJI.Settings. It may be a coincidence, but immediately after I turned it off, I had two updates. One for the goggles and one for the motion control.

I think the LDM keeps your phone from communicating with the Internet while the fly app is on.   I may be wrong, but that seems to be the way it works.

Once I turned off the LDM and did the updates for the goggles and the motion control, the dates started to work with my videos. It worked yesterday and today, and I’m starting to gain some confidence that I have it fixed.

davebreak Posted at 8-4 19:12
I think I Found the solution. At least in my case.  I had turned the LDM (local data mode) on as a privacy measure.

LDM can be found both in the fly app and on my iPhone in settings under DJI.Settings. It may be a coincidence, but immediately after I turned it off, I had two updates. One for the goggles and one for the motion control.

Hi there, thank you for sharing the updates and we're glad that you're able to find the solution. We truly appreciate you taking your time to share this ideas with our fellow users and your contribution.

Keep us posted always and thank you so much for your continued support!

davebreak Posted at 8-4 19:12
I think I Found the solution. At least in my case.  I had turned the LDM (local data mode) on as a privacy measure.

LDM can be found both in the fly app and on my iPhone in settings under DJI.Settings. It may be a coincidence, but immediately after I turned it off, I had two updates. One for the goggles and one for the motion control.

Hhmm, I tried to find the LDM in the DJY fly app, in the iPhone DJI settings and in the goggles, but could not find anything.
Can you please be more specific and describe the steps?
Big thanks in advance . . .

Fpvskip Posted at 8-8 09:14
Hhmm, I tried to find the LDM in the DJY fly app, in the iPhone DJI settings and in the goggles, but could not find anything.
Can you please be more specific and describe the steps?
Big thanks in advance . . .

Fly App, Profile, Settings, Notifications and Privacy, Local Data Mode.

But it does not help.
I have it off, all latest firmwares, still no correct date/time :-(

Mine too!  Horrible.

DJI Gamora Posted at 5-7 19:40
Hi, Fpvskip. We're sorry for the inconvenience. Is your phone connected to the internet when you connect the Goggles? Preliminary judgment is that there is a date/time error in the Goggles. Please try to correct/calibrate the date/time. The method to calibrate is to connect the Goggles and the mobile phone through the data cable, and open DJI FLY when the mobile phone is connected to the network, thereby calibrating the time information in the Goggles. If the issue persists, please let us know.

My gosh did you not read his post? I'm experiencing everything he said and you're suggesting the same non working solution of connecting the phone to the goggles and making sure it's connected to the internet. That and nothing else works. DJI needs to take this seriously and come up with a firmware update to fix this persistent issue.

I have noticed when I switch batteries,  the time stamp changes. I haven't done extensive testing on this. But I ran 2 batteries in the same day back to back and the date was 1 day different on the video time stamp

I am having the same issue with wrong date/time stamp of recorded files.  Big issue when you try to match up with other recorded files at the same time.
How do we escalate this issue so it can be fixed?

I started  this thread in May and nothing has been done . . .
I don’t know how we can escalate this more.
If there is a way, please chime in here. I gave up filming with the Avata.  . .

Fpvskip Posted at 9-17 17:07
I started  this thread in May and nothing has been done . . .
I don’t know how we can escalate this more.
If there is a way, please chime in here. I gave up filming with the Avata.  . .

I did not spend $$$$ on something that is faulty, and I have an idea to bring it up a notch since it s clear that DJI tech support can handle this.
I love the product, but something as simple as the date/time stamp is not working that is just simply bad.

DJI Natalia Posted at 8-4 20:56
Hi there, thank you for sharing the updates and we're glad that you're able to find the solution. We truly appreciate you taking your time to share this ideas with our fellow users and your contribution.

Keep us posted always and thank you so much for your continued support!

Hello @Natalia (DJI) are you still supporting this issue, or has this just been tabled without a solution?

Having this issue is frustrating. Feeling no support is even worse, so let's fix this!

I tried all the above things, like connecting to the Cellphone Fly-App and ensuring the LDM was disabled.  I tried reformatting the SD cards.

Here is a screenshot from yesterday Sep 17, 2024.  



The first MOV file was created when the Goggles were connected to my Cell at around 4 PM on the 17th. This is where I check for updates before I go out flying.
The second MOV is from the first battery flight around 6:15 PM on the 17th.
Then I switched batteries between the second and third MOV.
Note here that the date has changed and all I did was power down the Done, the Remote Motion Controller, and Goggles, switch the battery, wait for around 20 minutes, power on the Goggles, Controller, and Drone, and then fly.
On the last flight, I had 25 satellites so I should have plenty of perfect GPS data including date/time.



So what else do you need from me to escalate the issue @Natalia (DJI)?

OK, some good news for now.  I did two things even if I should have only done one for the reason of debugging the fix.
A couple of days ago I read that someone had re-formated the two mini SD cards.  So I re-formated my cards with a "real" format, not just the quick one.
I just now Unbound the Avata via the Fly App from my account. Then I Rebound the Avata to my account all per the instruction of the DJI tech support.  To do so your goggles and the full system have to be connected to the cell phone running the Fly App.
After that, I did two short videos and both had the correct date/time stamp. The bad news for me is that I have no idea if one (and which one) of the two fixes was the thing to do or maybe the combination is to do the two things.  If this happens again, then I will do the Unbound/Rebound thing to see if this is the solution.
For more info see
https://support.dji.com/help/content?customId=en-us03400006568&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper

I do believe DJI Avata 2 has a Date/Time Stamp bug!

I did what DJI Tech Support suggested in unbinding the Goggles/Drone from my account via the Fly App. Then after binding back the system to my account, I did a short test of two recordings and it looked like the date/time was now correct.

Later in the afternoon, I was flying, and here is the result:
1) Powered up the Goggles, Motion Controller, and the Drone.
2) Fly for around 16 minutes and landed
[Later when I got home I found that the videos from that flight had the correct date/time stamp]
3) Powered down the Drone and swapped the battery.
4) Got interrupted for around 15 minutes.
5) Powered on the Drone
6) Fly for about 10 min and landed.
7) Powered off the Drone, Motion Controller, and the Goggles.
[Later when I got home I found that the videos on the Goggles side had the wrong date/time stamp but the Drone videos were OK]

OK, so we have an issue here!

I need to see if I can reproduce this issue, but I have a strong feeling I can because when this happened to me the first time I also had a break in the flying where the Drone was off but the Motion Controller and Goggles were not.

Here is what I think is happening:
Under normal situations, the Goggles get the sync date/time most likely from the Drone that gets it from the GPS.
If the Goggles can't get in contact with the Drone (since it's powered off), the Goggles pick the date from when it was first activated instead of using the last used date.

If I can reproduce the issue, and I think I can, then we have a bug and it needs to be fixed I assume you agree with that?

Same issue here on both my drones and the goggles 3, very annoying issue..

Antdrones Posted at 9-23 18:19
Same issue here on both my drones and the goggles 3, very annoying issue..

I agree, we have to find a solution

Bjarne Winkler Posted at 9-23 18:26
I agree, we have to find a solution

Personally by this point I just export my files right after my flight onto a separate drive Incase I ever crash (learned from my first mn4p) So it doesn't have the exact date, but the timestamp of where the footage came from will at least be right

sorry.... but it is rediculous this is not fixed yet.....

but if i understand correctly.....
Removing it from your account and re-adding it, fixes everything??

I also am still having the time stamp problem... Thank you for trying to fix the problem DJI  

BadBert Posted at 9-24 00:03
sorry.... but it is rediculous this is not fixed yet.....

but if i understand correctly.....

Yes it did that for me