Beware DJI replaces warranty drones with broken ones… They did it to me twice so far and now they want me to do it a third time.. their repair department apparently does not know what they are doing, and they do not stand behind the product the biggest company in the world. They should be ashamed of themselves so if you ever get it thrown back, please test it out because it's probably the same piece of junk you sent them back like they did to me three times.

We extend our sincerest apologies for the unsatisfactory experience with our service and express gratitude for your valuable feedback. Firstly, we would like to clarify that the actual packaging of the product you have received is the same one you sent back to us. However, the aircraft itself has been replaced. We encourage you to verify the details through the DJI Fly app and cross-reference the serial number.

Secondly, the replacement product has undergone exhaustive flight tests and scrutiny by our repair team to ensure its proper functionality prior to being returned to you. Nevertheless, we acknowledge that you are encountering challenges with the QuickTransfer feature.

Finally, we kindly request further details regarding the QuickTransfer concern. At your earliest convenience, please furnish the following information:

- Model of your device:
- App version:
- Aircraft firmware version:
- Brief description of the concern:
- Video demonstration of the operation:

Providing these details will enable us to gain a comprehensive understanding of your concern and facilitate an effective resolution. We regret any inconvenience caused and reaffirm our commitment to providing assistance. Please feel free to respond at your convenience; we are dedicated to assisting you.

I sent Dji support all the information you requested and the downloads of videos of my problems. …CAS-16473778

Here is snapshots of the video. I cannot see a preview at all, and it will not download onto my phone that thing just keeps spinning and spinning and spinning and saying 0% downloaded so I think there's a Wi-Fi problem in the drone itself. I never had this problem with my first drone. And there should be pictures and videos where you see those black silhouettes

I would like to close this case and apologize because now my quick transfer is working… Apparently your programming department made changes to the new firmware version and did not publish it and what the problem is we need to have the iPhone in airplane mode for it transfer ...the previous version it did not matter what settings you had on your iPhone it always worked. Sorry I was getting so upset, but you guys did express cared me a defective drone, which your service department confirmed that had bad gimble. So I was without a drone for two weeks because of your mistake.

djiuser_9wySSaO5gaDT Posted at 5-14 19:34
I would like to close this case and apologize because now my quick transfer is working… Apparently your programming department made changes to the new firmware version and did not publish it and what the problem is we need to have the iPhone in airplane mode for it transfer ...the previous version it did not matter what settings you had on your iPhone it always worked. Sorry I was getting so upset, but you guys did express cared me a defective drone, which your service department confirmed that had bad gimble. So I was without a drone for two weeks because of your mistake.

We sincerely apologize for the trouble you experienced. We're pleased to know you got the issue resolved. We truly appreciate your patience and determination throughout the troubleshooting process. If you have any additional questions or encounter any further concerns, please don't hesitate to contact us. We're here to provide you with assistance and support.