I use the Lightcut app for editing and sometimes when exporting my finished video I get a message saying “insufficient storage space. Clear space and try again”
I’m only using about 40gb of a 256gb iPad, I have closed all applications and offloaded any apps I don’t use as well as permanently  deleting any recently deleted photos and videos.
The videos are between 1gb and 6gb.
What more can I do to enable me to export?

Hi there, could you please tell us the model of your mobile phone? Please also make sure the app is the latest version.

DJI Mindy Posted at 6-26 01:36
Hi there, could you please tell us the model of your mobile phone? Please also make sure the app is the latest version.

It’s an Apple iPad 9th generation.
All updates are current.
I’ve also tried deleting and reinstalling the Lightcut app.

djiuser_N51xV9ajSOAi Posted at 6-26 01:42
It’s an Apple iPad 9th generation.
All updates are current.
I’ve also tried deleting and reinstalling the Lightcut app.

Thanks for the information. We will confirm this issue with our team and get back to you as soon as we receive an update.

djiuser_N51xV9ajSOAi Posted at 6-26 01:42
It’s an Apple iPad 9th generation.
All updates are current.
I’ve also tried deleting and reinstalling the Lightcut app.

Hi there, thanks for your patience. Please try to restart the iPad to see if the issue still exists. If so, you can contact lightcutapp@gmail.com for further assistance.

DJI Mindy Posted at 6-27 01:29
Hi there, thanks for your patience. Please try to restart the iPad to see if the issue still exists. If so, you can contact  for further assistance.

I have emailed the address you gave me twice now and have been waiting over two weeks for a reply?

djiuser_N51xV9ajSOAi Posted at 7-14 22:20
I have emailed the address you gave me twice now and have been waiting over two weeks for a reply?

Hi there, we are sorry to know about this. Could you please PM us your email address?

DJI Mindy Posted at 7-14 23:25
Hi there, we are sorry to know about this. Could you please PM us your email address?

I’m not sure how to PM you?
My email address is baz_wright@hotmail.com

djiuser_N51xV9ajSOAi Posted at 7-15 01:01
I’m not sure how to PM you?
My email address is baz_wright@hotmail.com

Thanks, we got a reply from the relevant team saying that we could only find an email sent from this email address in February, and this email has already been responded to. Could you please send the new email again?

DJI Mindy Posted at 7-15 01:18
Thanks, we got a reply from the relevant team saying that we could only find an email sent from this email address in February, and this email has already been responded to. Could you please send the new email again?

I will do it right now. Thanks

djiuser_N51xV9ajSOAi Posted at 7-15 01:21
I will do it right now. Thanks

Okay, please let us know after you send the email, and we will ask our team to check it again.

Email has been sent

djiuser_N51xV9ajSOAi Posted at 7-15 01:43
Email has been sent

We are sorry for the inconvenience caused. Could you please resend the email to lightcutapp@gmail.com?

DJI Mindy Posted at 7-15 02:17
We are sorry for the inconvenience caused. Could you please resend the email to ?

I’ve done that now. Thanks

djiuser_N51xV9ajSOAi Posted at 7-15 03:55
I’ve done that now. Thanks

Thanks, we will ask our team to check it again.

djiuser_N51xV9ajSOAi Posted at 7-15 03:55
I’ve done that now. Thanks

Hi there, our team has replied to your email, you can take a look now.

Hi, I have the same problem. The app doesn't allow to export files as it says that there is sufficient space. The telephone is an iPhone11 Pro with 512G And it has at least 256G available. I have cleaned the cache but the problem remains and can't export produced videos. It's more... A video in which I have been working 2 days have been lost in the proccess os cleaning the cache.

jualandriki Posted at 8-15 03:38
Hi, I have the same problem. The app doesn't allow to export files as it says that there is sufficient space. The telephone is an iPhone11 Pro with 512G And it has at least 256G available. I have cleaned the cache but the problem remains and can't export produced videos. It's more... A video in which I have been working 2 days have been lost in the proccess os cleaning the cache.

Hello.Please make sure the app is the latest version.Please try to restart the phone to see if the issue still exists. If so, you can contact lightcutapp@gmail.com for further assistance.