Hello, I received a replacement drone from repair (only the drone in the box), unfortunately I have to send it for warranty. Should I send it alone or with a set from an old drone with a battery, controller and accessories?

Hi there, thank you for reaching out. If you would like to send back for the repair, you could send in the whole pack or just the defected items.

In order to better assist, may I know more details with you? Thanks.
Like which aircraft model you have? In addition, since you mentioned it is a replaced device, may I know did you send back before and what is the specific issue you are encountering now?

Thank you for your answer, this is dji mini 3. I sent it back because the autofocus was bad, the left or right part of the image was always in focus and the other part was out of focus. Manual focusing gave the same results. During the inspection, it was found that
Gimbal&camera module was malfunctioned,which caused blur on video/photo".
The drone replacement has the same problem. Currently, I have followed all technical support recommendations but with no changes.

djiuser_1WQ2qGI3uz56 Posted at 6-26 03:57
Thank you for your answer, this is dji mini 3. I sent it back because the autofocus was bad, the left or right part of the image was always in focus and the other part was out of focus. Manual focusing gave the same results. During the inspection, it was found that
Gimbal&camera module was malfunctioned,which caused blur on video/photo".
The drone replacement has the same problem. Currently, I have followed all technical support recommendations but with no changes.

Understand. We located your case and will check with our relevant team. We have located your case and will check with our relevant team. We will keep you updated soon.

djiuser_1WQ2qGI3uz56 Posted at 6-26 03:57
Thank you for your answer, this is dji mini 3. I sent it back because the autofocus was bad, the left or right part of the image was always in focus and the other part was out of focus. Manual focusing gave the same results. During the inspection, it was found that
Gimbal&camera module was malfunctioned,which caused blur on video/photo".
The drone replacement has the same problem. Currently, I have followed all technical support recommendations but with no changes.

Hi there, after checking with our relevant team, for your situation, it is recommended to send back to us. We will help you to further inspect.  You could visit the following link, https://repair.dji.com/, and create a case to send back for further processing.

After the case submission, please send us the case number and we will further follow,thanks.