I am truly heartbroken and devastated by the situation so I ask you, hoping that someone can give me a hand...

I purchased a used DJI Avata on Ebay.

Once connected to the DJI App I realized that it had not been disconnected from the old owner's account.

I contacted him asking to do so, but he finds the "my devices" screen empty....

He contacted support himself but they told him he had to disconnect it from the app, I contacted support and provided:

- eBay proof of purchase

- Screenshot of the order placed on the DJI Store complete with amounts, serial number and order number on the store placed by the owner....

What more should I do than that?

I also have a mini se but I really don't think I will ever buy a DJI device again with this scandalous assistance....

I'm devastated.

Maybe you have any suggestion?

Hi there, we are sorry to hear this feedback. In order to better to assist, would you please provide us the conversation ticket number? We will further investigate with our relevant team and keep you updated soon.

DJI Thor Posted at 6-26 05:31
Hi there, we are sorry to hear this feedback. In order to better to assist, would you please provide us the conversation ticket number? We will further investigate with our relevant team and keep you updated soon.

The ticket is 6698635

Cipo88 Posted at 6-26 05:35
The ticket is 6698635

Hi there, thank you for sharing. We forwarded to our relevant team and further check. We will keep you updated soon.