Hi,

I have a problem linking the Osmo Mobile SE gimbal purchased on July 5, 2024 to my DJI account. When I try to activate, I get error 53285. I am sending a screenshot.

Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please provide us a photo containing your device's serial number to verify the details first?

Looking forward to your reply. Thank you for your understanding and support!

DJI Natalia Posted at 7-8 19:18
Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please provide us a photo containing your device's serial number to verify the details first?

Looking forward to your reply. Thank you for your understanding and support!

Gimbal serial number: 5W6VM23B2540BGGK

Dominik__W Posted at 7-8 20:57
Gimbal serial number: 5W6VM23B2540BGGK

Hi there, thank you for sharing the serial number. Do you mind share us a photo containing the serial number for verification?

Looking forward to your response. Thank you for your understanding and support!

DJI Natalia Posted at 7-8 22:01
Hi there, thank you for sharing the serial number. Do you mind share us a photo containing the serial number for verification?

Looking forward to your response. Thank you for your understanding and support!

The problem was resolved thanks to technical support. I'm closing the topic

Dominik__W Posted at 7-18 18:53
The problem was resolved thanks to technical support. I'm closing the topic

Hi there,
thank you for reaching out.

We are grateful for the update provided. Safe flight always!

Should you have any questions, kindly message us for assistance. Thank you.