Hello;
First of all, I write using translation. Therefore, I apologize in advance for my spelling mistakes.

I have a DJI Mini 4 Pro device. When I shoot in rocket mode, when it descends to a certain altitude on the way back, the gimbal automatically rises to face upwards, even though I do not take any action. I couldn't quite figure out whether this was a software or hardware problem. But I did a test like this, I went up vertically myself and came down quickly, there was no problem with the gimbal. I am adding video links about this situation. Is there any setting I can make regarding this issue?

Thank you in advance for your interest.

https://drive.google.com/file/d/1BVEhmsactxOOttqg31VZElooodMCGdpb/view?usp=drive_link
https://drive.google.com/file/d/1_Fv1iUHnR5OJIQcWi7TAX9jvIHc24-DZ/view?usp=drive_link

Hi there, we are unable to visit the links you posted. Could you please provide us with a link without an access requirement?

DJI Mindy 7-15 01:08'de gönderildi
Merhaba, gönderdiğiniz bağlantıları ziyaret edemiyoruz. Lütfen bize erişim gereksinimi olmayan bir bağlantı sağlayabilir misiniz?

Hello, I updated the link access.
https://drive.google.com/file/d/1_Fv1iUHnR5OJIQcWi7TAX9jvIHc24-DZ/view?usp=drive_link
https://drive.google.com/file/d/1BVEhmsactxOOttqg31VZElooodMCGdpb/view?usp=drive_link

Scorpion55 Posted at 7-15 11:18
Hello, I updated the link access.
https://drive.google.com/file/d/1_Fv1iUHnR5OJIQcWi7TAX9jvIHc24-DZ/view?usp=drive_link
https://drive.google.com/file/d/1BVEhmsactxOOttqg31VZElooodMCGdpb/view?usp=drive_link

Hello, we cannot open the link you provided, please check if the link is correct.

DJI Susan Posted at 7-15 19:59
Hello, we cannot open the link you provided, please check if the link is correct.

Hello;
I sent the links to a few more people and there was no problem opening them. But let's solve the problem like this, I added YouTube. I think it won't be a problem this way. There was a horizontal and a vertical test, now I'm only adding the horizontal one. I think it will be enough.

https://www.youtube.com/watch?v=qcrZmu76k04

Scorpion55 Posted at 7-15 22:42
Hello;
I sent the links to a few more people and there was no problem opening them. But let's solve the problem like this, I added YouTube. I think it won't be a problem this way. There was a horizontal and a vertical test, now I'm only adding the horizontal one. I think it will be enough.

Hello. We have forwarded the video you provided to our engineering team for further check. Once we get the results, we will keep you updated soon.

Scorpion55 Posted at 7-15 22:42
Hello;
I sent the links to a few more people and there was no problem opening them. But let's solve the problem like this, I added YouTube. I think it won't be a problem this way. There was a horizontal and a vertical test, now I'm only adding the horizontal one. I think it will be enough.

Hello. You can refresh the firmware and see if the issue still exists. If the issue still exists, please provide the aircraft log for further analysis.

DJI Susan Posted at 7-16 03:10
Hello. You can refresh the firmware and see if the issue still exists. If the issue still exists, please provide the aircraft log for further analysis.

Hello Susan;
I checked my firmware. The answer is "Your firmware is currently up to date." I don't quite understand whether I should wait for a new software update to be released. Or do I need to renew the software using a different method? Thanks again for your interest.

Scorpion55 Posted at 7-16 06:36
Hello Susan;
I checked my firmware. The answer is "Your firmware is currently up to date." I don't quite understand whether I should wait for a new software update to be released. Or do I need to renew the software using a different method? Thanks again for your interest.

Thank you for the information provided. Kindly provide us the flight log for us to proceed with further checking.

DJI Natalia Posted at 7-16 15:26
Thank you for the information provided. Kindly provide us the flight log for us to proceed with further checking.

Hello ;
I observed 2 flight recordings on that date and could not understand which one exactly because there is a difference in seconds between the video date and that's why I am adding both recordings. I hope it helps to solve the problem.

https://drive.google.com/file/d/1yeBuRYDCuQXBQw6RANnpzLKl3V1WUrQP/view?usp=sharing
https://drive.google.com/file/d/1ynwF6U-5yULKCgduaT5rVmH0nIWLHsoJ/view?usp=sharing

Scorpion55 Posted at 7-17 05:31
Hello ;
I observed 2 flight recordings on that date and could not understand which one exactly because there is a difference in seconds between the video date and that's why I am adding both recordings. I hope it helps to solve the problem.

Hi there,
Kindly try to calibrate your Mini 4 Pro Gimbal. You may follow the pathway below.
Go to DJI Fly and tap Settings > Control > Gimbal Calibration to calibrate the gimbal.
If the issue still persists, Kindly reach back to us.
Hope this information helps you. Thank you.

DJI Natalia Posted at 7-17 09:59
Hi there,
Kindly try to calibrate your Mini 4 Pro Gimbal. You may follow the pathway below.
Go to DJI Fly and tap Settings > Control > Gimbal Calibration to calibrate the gimbal.

Hello;
I had recently done the gimbal calibration. However, based on your comment, I will try it again as soon as possible and let you know.
Thank you for your interest.

Scorpion55 Posted at 7-17 10:20
Hello;
I had recently done the gimbal calibration. However, based on your comment, I will try it again as soon as possible and let you know.
Thank you for your interest.

You're welcome. Looking forward for your response and thank you for supporting DJI.

DJI Natalia Posted at 7-17 12:11
You're welcome. Looking forward for your response and thank you for supporting DJI.

Hello;
As you said, I completed the gimbal calibration and tried it, but unfortunately the problem persists. I am attaching the relevant videos and the flight record. I also did a hardware test myself and I'm attaching the image. I moved the gimbal during landing, but there was no problem except in rocket mode.

flight registration
https://drive.google.com/file/d/1Gc2QFA2g7-8jNhW9B6OJRkV5rvEARYlG/view?usp=sharing

screen recording
https://drive.google.com/file/d/1hHkItqf0sBxuEfGHqtQSC4XpfuQ0kYLh/view?usp=sharing

Calibration screen recording
https://drive.google.com/file/d/17OzoJC7UmB_Ciif5nj0U_9U9-HTt2U91/view?usp=sharing

Hardware Test screen recording
https://drive.google.com/file/d/1iK0GDtSgYdTU3Pm3w40ZGKyq2Wf46lVs/view?usp=sharing

Scorpion55 Posted at 7-19 02:01
Hello;
As you said, I completed the gimbal calibration and tried it, but unfortunately the problem persists. I am attaching the relevant videos and the flight record. I also did a hardware test myself and I'm attaching the image. I moved the gimbal during landing, but there was no problem except in rocket mode.

Thank you for providing the information. We will check with our relevant team and will revert back to you.

Hello;
I don't know where to start. While my current problem is still ongoing, as a result of the latest update I received, more gimbal problems and meaningless movements of my vehicle, which I don't experience much, were added. I am adding the flight and screen recordings to you. I am also briefly explaining the situations.

First of all, I am now getting a warning that the gimbal has reached the limit while climbing in rocket mode, and before, when it descended to a certain altitude, the gimbal was looking right up, now it looks up almost as soon as it starts to land and gives the same warning. If you watch the screen recording carefully, you will understand that it lands by shaking right and left involuntarily.

In Droni mode, which was not there before, the gimbal looks down involuntarily during the return and gives an error that the gimbal has reached the limit. In addition, as seen in the screen recording, the drone changes its axis involuntarily (It is directed to the left.)

After the latest updates, the sudden right-left movement during landing, which I have been following and mentioned in my answer to another Mini 3 Pro gimbal problem, has increased, I am adding the flight recordings, it is difficult to capture the screen recording of that moment. But the problem of involuntary turning left and right or shaking is already evident in the screen recordings.

Sorry, it was a long article, but after the update, I believe that I bought the best mini series drone of the best drone brand in the world by paying serious amounts in Turkey conditions. But I am sorry to say that these issues have really started to upset me. With the hope that the problems will be solved as soon as possible.

(I am writing using translation, I am sorry in advance for the spelling mistakes)

Good work.

https://drive.google.com/file/d/1FNWKydu9XjS8NurX7pU4u_YiXQ2LfjFK/view?usp=drive_link

https://drive.google.com/file/d/1sPqmXf54eVHU5eLLe1qJrYcXX4XmEaZy/view?usp=drive_link

https://drive.google.com/file/d/1kVQuNnn8yyPpma_va1F-DwwFdAB6jfzf/view?usp=drive_link

https://drive.google.com/file/d/1sk_vz0BMdqqvr82taPm8riX78Ivb30no/view?usp=drive_link

any luck on this issue?

Red_Dot Posted at 11-27 16:29
any luck on this issue?

Hi, there
Thanks for bringing this to our attention.
Could you please provide more detailed information of the issue you are encnountering?
We will check it further for you.
Thanks.

DJI Wanda Posted at 11-27 22:04
Hi, there
Thanks for bringing this to our attention.
Could you please provide more detailed information of the issue you are encnountering?

Hi Wanda,

I already provided the information to Diana via PM. But she has not replied yet to my query.


Regards,

GTL

Red_Dot Posted at 11-27 22:27
Hi Wanda,

I already provided the information to Diana via PM. But she has not replied yet to my query.

Hi, there
Thanks for your feedback.
Our colleague will reply to you as soon as possible.
Thankyou for your patience.

Has this issue been resolved?
I have the exact same problem using a new  dji mini 4 pro with up to date firmware.
It's only an issue when executing the quick shots rocket manoeuvre. At the end of the rearward flight the camera points up to the sky then returns to the start position.
I then have to use the scroll wheel to face the camera forward.

djiuser_aVGzt9kJJDKN Posted at 12-15 05:39
Has this issue been resolved?
I have the exact same problem using a new  dji mini 4 pro with up to date firmware.
It's only an issue when executing the quick shots rocket manoeuvre. At the end of the rearward flight the camera points up to the sky then returns to the start position.

Hi, there
Thanks for your question.
You can refresh the firmware and see if the issue still exists. If the issue still exists, please provide the aircraft log for further analysis.
Thanks.

Hello;
I haven't been able to fly and test it for a while due to my workload. I will test it and get back to you as soon as possible.

Scorpion55 Posted at 1-4 03:17
Hello;
I haven't been able to fly and test it for a while due to my workload. I will test it and get back to you as soon as possible.

Hi Scorpion. Thank you for taking your time to reply to us. We look forward to your feedback after testing.