Dear DJI Legal and Customer Support Teams,
I am writing to express my concerns regarding the recent changes to your flight log synchronization policy for U.S. users and the introduction of the "clear data" button in your application. These changes have significant implications for consumer rights, transparency, and the ability to substantiate warranty claims, particularly for FlyAway coverage.
Technical and Logical Concerns
Flight Log Synchronization:
The recent policy change disabling flight log synchronization for U.S. users creates a substantial barrier for consumers needing to provide evidence for warranty claims. While the flight logs remain stored within the controller's firmware, users no longer have access to this critical data. This lack of transparency undermines the ability to independently verify flight behaviors and substantiate claims.
"Clear Data" Button:
The introduction of a "clear data" button in the application, ostensibly to erase flight logs, is logically inconsistent if flight logs are no longer being collected or accessible to users. This feature seems redundant and raises questions about its true purpose. If flight logs are still being stored internally but hidden from users, it suggests a lack of transparency that is detrimental to consumer trust.
Comparative Analysis: U.S. vs. China
Legal Transparency in the U.S.
In the United States, legal transparency is a cornerstone of consumer protection. U.S. regulations emphasize the importance of accessible and transparent data practices, ensuring that consumers can verify and substantiate claims independently. This includes the right to access personal data and the obligation of companies to provide clear and understandable information about data usage and storage.
Legal Transparency in China
In contrast, China's approach to transparency and data practices is more restrictive. The Chinese government maintains stringent control over data and information, often limiting consumer access to data stored by companies. This centralized control can lead to less consumer autonomy and transparency, as seen in various regulatory practices.
Comparative Analysis
Data Accessibility:
U.S.: Emphasizes consumer access to personal data, enabling independent verification.
China: Centralized control limits consumer access, reducing transparency.
Consumer Rights:
U.S.: Strong legal frameworks protect consumer rights, ensuring transparency and accountability.
China: Consumer rights are often secondary to state control, with less emphasis on transparency.
Impact on Warranty Claims:
U.S.: The inability to access flight logs undermines the ability to substantiate warranty claims, conflicting with U.S. legal standards for transparency.
China: Such practices are more aligned with China's regulatory environment, where consumer access to data is not prioritized.
Conclusion and Recommendations
DJI's policy change, while possibly aimed at enhancing privacy, creates significant legal and practical challenges for U.S. consumers. It reduces transparency and impedes the ability to substantiate warranty claims, conflicting with U.S. legal standards that prioritize consumer rights and data accessibility. Conversely, this policy aligns more closely with China's regulatory approach, where centralized data control is the norm.
To reconcile these differences and restore consumer trust, I urge DJI to:
Implement a secure, user-controlled method for sharing flight logs specifically for warranty claims, without full cloud synchronization.
Provide clearer guidance on accessing and managing local flight records.
Reevaluate the necessity and functionality of the "clear data" button in light of the current data handling practices.
By addressing these concerns, DJI can better balance privacy with the need for transparency and consumer protection, ensuring compliance with U.S. legal standards and maintaining the trust of your customer base.

Dear DJI Legal and Customer Support Teams,
I am writing to express my concerns regarding the recent changes to your flight log synchronization policy for U.S. users and the introduction of the "clear data" button in your application. These changes have significant implications for consumer rights, transparency, and the ability to substantiate warranty claims, particularly for FlyAway coverage.
Technical and Logical Concerns
Flight Log Synchronization:
The recent policy change disabling flight log synchronization for U.S. users creates a substantial barrier for consumers needing to provide evidence for warranty claims. While the flight logs remain stored within the controller's firmware, users no longer have access to this critical data. This lack of transparency undermines the ability to independently verify flight behaviors and substantiate claims.
"Clear Data" Button:
The introduction of a "clear data" button in the application, ostensibly to erase flight logs, is logically inconsistent if flight logs are no longer being collected or accessible to users. This feature seems redundant and raises questions about its true purpose. If flight logs are still being stored internally but hidden from users, it suggests a lack of transparency that is detrimental to consumer trust.
Comparative Analysis: U.S. vs. China
Legal Transparency in the U.S.
In the United States, legal transparency is a cornerstone of consumer protection. U.S. regulations emphasize the importance of accessible and transparent data practices, ensuring that consumers can verify and substantiate claims independently. This includes the right to access personal data and the obligation of companies to provide clear and understandable information about data usage and storage.
Legal Transparency in China
In contrast, China's approach to transparency and data practices is more restrictive. The Chinese government maintains stringent control over data and information, often limiting consumer access to data stored by companies. This centralized control can lead to less consumer autonomy and transparency, as seen in various regulatory practices.
Comparative Analysis
Data Accessibility:
U.S.: Emphasizes consumer access to personal data, enabling independent verification.
China: Centralized control limits consumer access, reducing transparency.
Consumer Rights:
U.S.: Strong legal frameworks protect consumer rights, ensuring transparency and accountability.
China: Consumer rights are often secondary to state control, with less emphasis on transparency.
Impact on Warranty Claims:
U.S.: The inability to access flight logs undermines the ability to substantiate warranty claims, conflicting with U.S. legal standards for transparency.
China: Such practices are more aligned with China's regulatory environment, where consumer access to data is not prioritized.
Conclusion and Recommendations
DJI's policy change, while possibly aimed at enhancing privacy, creates significant legal and practical challenges for U.S. consumers. It reduces transparency and impedes the ability to substantiate warranty claims, conflicting with U.S. legal standards that prioritize consumer rights and data accessibility. Conversely, this policy aligns more closely with China's regulatory approach, where centralized data control is the norm.
To reconcile these differences and restore consumer trust, I urge DJI to:
Implement a secure, user-controlled method for sharing flight logs specifically for warranty claims, without full cloud synchronization.
Provide clearer guidance on accessing and managing local flight records.
Reevaluate the necessity and functionality of the "clear data" button in light of the current data handling practices.
By addressing these concerns, DJI can better balance privacy with the need for transparency and consumer protection, ensuring compliance with U.S. legal standards and maintaining the trust of your customer base.