Come on Dji, get your developers to properly test their FW before pushing it out to users. Now my RC 2 does not work after attempting to update to the latest FW via Dji Assistant 2. This should be covered under warranty???? Very disappointing @Dji

That's absolutely unacceptable! Hope DJI can get it sorted out ASAP.

Monkey007 Posted at 8-7 13:32
That's absolutely unacceptable! Hope DJI can get it sorted out ASAP.

Hopefully, now it's just a paper weight. Tried many times but just get a dead black screen.

Another user, same problem. Dji Assistant does not recognise the RC 2 anymore. Dji we need a fix.

Your RC2 is bricked by an official release firmware update, and yet there hasn't been one response from DJI. These guys never hesitate to come here to thank people for posting rubbish; but whenever someone has a real problem they are nowhere to be seen.

Monkey007 Posted at 8-7 23:29
Your RC2 is bricked by an official release firmware update, and yet there hasn't been one response from DJI. These guys never hesitate to come here to thank people for posting rubbish; but whenever someone has a real problem they are nowhere to be seen.

Yeah, I opened a case with support and they say I must ship it to Aussie at my cost. I feel that is totally unfair. They should get it exchanged at the local Dji supplier here.

Have you tried to leave it ON when the 2 leds blink as Updating firmware, for around 30 minutes?
If not, give it a try.

Geo_Drone Posted at 8-8 00:47
Have you tried to leave it ON when the 2 leds blink as Updating firmware, for around 30 minutes?
If not, give it a try.

It was connected to Assistant 2 for 2 hours while updating and just sat at 2% updating. I put it to update at around 7h30 and finished my meeting around 10 and it was still at 2% so the update was the issue. Screen was black, red led and 4 green led was on solid. Power cycle it and that video is the result.

Suren Posted at 8-8 00:57
It was connected to Assistant 2 for 2 hours while updating and just sat at 2% updating. I put it to update at around 7h30 and finished my meeting around 10 and it was still at 2% so the update was the issue. Screen was black, red led and 4 green led was on solid. Power cycle it and that video is the result.

It can be seen as device on Assistant 2? Or is gone?
If it can, try another fw refresh only for RC

Geo_Drone Posted at 8-8 01:10
It can be seen as device on Assistant 2? Or is gone?
If it can, try another fw refresh only for RC

It does not detect the RC anymore, its gone.

I can't believe you did that Suren...

You have been here long enough to know that you shouldn't simply install DJI FW, before at least a few weeks/month of keeping an eye on the forum to see what new bugs they have introduced...

I know the temptation is high, but look around you...

I hope you didn't brick the radio...

Edit:

I know this won't help, but I once got a brick Futaba radio while updating the software, and even if I didn't do anything wrong while waiting for the update to complete (and it never did), I was charged by the Futaba Repair Centre in Sydney around $80 at the time for their labour...

Considering that with DJI, this seems to be appening more often lately, perhaps DJI should fix those bricked radion on good will and not trying to blame the consumer by charging them for the job...

Burt37 Posted at 8-8 13:48
I can't believe you did that Suren...

You have been here long enough to know that you shouldn't simply install DJI FW, before at least a few weeks/month of keeping an eye on the forum to see what new bugs they have introduced...

Yeah, I should have known better, silly me . I did send it in today to the store who will send it to Dji in Aussie for repair/replacement. Hopefully it comes back quickly. Lesson learnt.

Suren Posted at 8-8 14:47
Yeah, I should have known better, silly me . I did send it in today to the store who will send it to Dji in Aussie for repair/replacement. Hopefully it comes back quickly. Lesson learnt.

Don't feel bad about it...

From time to time, we have all been there...

https://forum.dji.com/forum.php? ... 250&pid=3376678

Hi Relax~
Now they are finding the solution for you.
Just give them time.

Hi there
We apologize for the inconvenience that you are encountering and replying you not in time.
Could you please tell us the CAS number? Since you have contacted our support team, we will follow it up for you.
Looking forward to your reply

DJI Wanda Posted at 8-8 19:38
Hi there
We apologize for the inconvenience that you are encountering and replying you not in time.
Could you please tell us the CAS number? Since you have contacted our support team, we will follow it up for you.

Hi Wanda, this is the case number: CAS-17722900-C9L3D7. It was shipped out today via the local dealer.

Burt37 Posted at 8-8 15:41
Don't feel bad about it...

From time to time, we have all been there...

Suren Posted at 8-9 01:02
Hi Wanda, this is the case number: CAS-17722900-C9L3D7. It was shipped out today via the local dealer.

Hi there, may I ask if you're referring to the dealer where you purchased the unit from? Can you tell us more details about the dealer, such as the name, address, or contact number so that we can better follow up on your case? https://www.dji.com/where-to-buy/retail-stores

DJI Mindy Posted at 8-9 05:12
Hi there, may I ask if you're referring to the dealer where you purchased the unit from? Can you tell us more details about the dealer, such as the name, address, or contact number so that we can better follow up on your case? https://www.dji.com/where-to-buy/retail-stores

Hi Mindy, the dealer details are below with their reference number. I gave them the Dji Case number and they recorded that in their return. I also showed them the email from Dji that the Case number must accompany the RC2.

DJI Mindy Posted at 8-9 05:12
Hi there, may I ask if you're referring to the dealer where you purchased the unit from? Can you tell us more details about the dealer, such as the name, address, or contact number so that we can better follow up on your case? https://www.dji.com/where-to-buy/retail-stores

So after dropping my RC2 at the dealer for being faulty, I was called today by the same dealer saying that Dji has done a full recall on the Air 3 because of issues. They say i need to send the drone back. I will get a full credit on the fly more combo but cannot get a credit for the 2 years care refresh and ND Filters i have purchased. How far is this true? Anyone had this recall?

Apparently, these drones are on a recall.

Suren Posted at 8-9 18:15
So after dropping my RC2 at the dealer for being faulty, I was called today by the same dealer saying that Dji has done a full recall on the Air 3 because of issues. They say i need to send the drone back. I will get a full credit on the fly more combo but cannot get a credit for the 2 years care refresh and ND Filters i have purchased. How far is this true? Anyone had this recall?

Is that a "Full" recall of all the Air 3 sold into NZ or a full recall Worldwide...

It doesn't seem to be that many serial numbers on that list...

Do they say what the recall is for?

Suren Posted at 8-9 18:15
So after dropping my RC2 at the dealer for being faulty, I was called today by the same dealer saying that Dji has done a full recall on the Air 3 because of issues. They say i need to send the drone back. I will get a full credit on the fly more combo but cannot get a credit for the 2 years care refresh and ND Filters i have purchased. How far is this true? Anyone had this recall?

Thanks for the information provided. We will confirm this issue with the corresponding team and get back to you via PM as soon as we receive an update. Due to the weekend, there may be some delay. Your patience will be appreciated.

Burt37 Posted at 8-9 20:41
Is that a "Full" recall of all the Air 3 sold into NZ or a full recall Worldwide...

It doesn't seem to be that many serial numbers on that list...

Not sure, what I got is what I shared. I would assume it is something serious for them to do a recall on drone and RC and offer a full credit.

DJI Mindy Posted at 8-9 23:46
Thanks for the information provided. We will confirm this issue with the corresponding team and get back to you via PM as soon as we receive an update. Due to the weekend, there may be some delay. Your patience will be appreciated.

Thank you Mindy

Suren Posted at 8-10 11:26
Not sure, what I got is what I shared. I would assume it is something serious for them to do a recall on drone and RC and offer a full credit.

I just checked the ACCC Recall, and I can't find anything under DJI, Drone (there is an old one from Kogan) or Air 3...

If DJI had a recall in Australia, I think it would be listed there...

https://www.productsafety.gov.au/search?query=drone

Unless it has just been released, in which case it can take a bit of time before it shows on the ACCC page...

But if it doesn't show up there in time, it is not a recall

I also did check the NZ recall site and there is nothing there either...

https://www.productsafety.govt.n ... &from=&to=&exclude=

I refuse to think that DJI has sold drones that do have safety issues for the public and did not notify the relevant authority of such concern...

They always play with us regarding their firmware updates, but I don't believe for a second that they would play with our laws...

This is just a thought, but perhaps they have no stock of the Air 3 and are simply trying to gain time so to be able to send you a new Air 3S instead...

They just didn't expect you to go public...

Burt37 Posted at 8-10 14:29
I just checked the ACCC Recall, and I can't find anything under DJI, Drone (there is an old one from Kogan) or Air 3...

If DJI had a recall in Australia, I think it would be listed there...

I wonder why then I was told that and sent the list of serial numbers by Noel Lemmings. Anyways, I did not give them my drone. Went in today to the store and I asked to see an offical recall from Dji which they said will be at Head Office. I said my drone is fine and I just need the RC replaced. They will get back to me tomorrow.

Suren Posted at 8-10 11:26
Thank you Mindy

You're welcome. We are still waiting for an update from the corresponding team. We will get back to you as soon as we receive a reply.

Suren Posted at 8-10 11:26
Thank you Mindy

Hi there, per checking your case, the serial number of your drone is not on the list you posted. May I confirm if you sent only the remote controller back to the dealer? Could you please contact the dealer and ask if your device was sent under the case you created or under a new case? If it's a new case, please provide us with the new case number for follow-up.

DJI Mindy Posted at 8-13 23:14
Hi there, per checking your case, the serial number of your drone is not on the list you posted. May I confirm if you sent only the remote controller back to the dealer? Could you please contact the dealer and ask if your device was sent under the case you created or under a new case? If it's a new case, please provide us with the new case number for follow-up.

Hi Mindy, they insisted I hand in the drone has well but I refused. I will follow up with them today about the Cat number and let you know.

DJI Mindy Posted at 8-13 23:14
Hi there, per checking your case, the serial number of your drone is not on the list you posted. May I confirm if you sent only the remote controller back to the dealer? Could you please contact the dealer and ask if your device was sent under the case you created or under a new case? If it's a new case, please provide us with the new case number for follow-up.

I followed up with the dealer and they refused to give me the Cas number.

Suren Posted at 8-14 23:50
I followed up with the dealer and they refused to give me the Cas number.

We are sorry to hear about this. We will confirm this with our team again.

Suren Posted at 8-14 23:50
I followed up with the dealer and they refused to give me the Cas number.

Hi there, we got an update from the corresponding team that the dealer has sent the device back for handling. You can contact the dealer to check the case update.

DJI Mindy Posted at 8-19 22:25
Hi there, we got an update from the corresponding team that the dealer has sent the device back for handling. You can contact the dealer to check the case update.

Hi Mindy, Thanks for the follow up. Below is the response I got from the store today but still no Cas number provided.


I hope this email finds you well. I am writing to inform you that the
inspection of your DJI AIR 3 FMC RC2 has been completed and I am
pleased to let you know that the fault has been confirmed as covered
under warranty.

The inspection revealed that the following components need to be replaced:
- Remote Controller Upper Shell Module (Incl. Touchscreen)

Remote Controller Upper Shell Module (Incl. Touchscreen) was
malfunctioned,which caused no image on screen;SN may change. Test will
be performed after repair.

We will keep you informed of the progress.

Suren Posted at 8-19 22:36
Hi Mindy, Thanks for the follow up. Below is the response I got from the store today but still no Cas number provided.

Glad to know about this. Hope you will receive the RC 2 soon. If there is anything else we can help you with, please feel free to contact us.

Suren Posted at 8-19 22:36
Hi Mindy, Thanks for the follow up. Below is the response I got from the store today but still no Cas number provided.

How are doing with this?

Got it back?

Are we flying tomorrow??

Burt37 Posted at 8-22 15:24
How are doing with this?

Got it back?

Nah mate, still waiting on these blokes. Drone just sitting in the bag, pity because weather has been good recently and cannot fly.

Suren Posted at 8-22 18:32
Nah mate, still waiting on these blokes. Drone just sitting in the bag, pity because weather has been good recently and cannot fly.

Hopefully next week...

Burt37 Posted at 8-22 19:52
Hopefully next week...

Yup, hopefully

A new replacement RC 2 was given to me today. Updated and it did it super quick and everything works as it should. The previous RC 2 used to take a while to update and this one flew through the update so it must have been defective from the start.