DJI Express Care question
189 1 2024-8-10
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DJ Ravien
lvl.2
Flight distance : 235059 ft

United States
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Hello, I crashed my drone and have applied for the DJI express, Ive already paid the 65$ and received a label. Will they just repair my drone or ship a new one? If they just ship a new one does that mean I will need to register the new drone, or can I just change registration information with the FAA?

Also, Should I send the blade and gimbal protector along with the drone? Or just the drone and battery?

Thanks in advance.
2024-8-10
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DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Hi there, thank you for reaching out. We located your case, and it seems you applied for the replacement service under the DJI Care Service. Please no worries, the product meets the factory standards and is new or equivalent to new in performance and reliability. In your case, you can send back your aircraft, gimbal and camera, propellers, and battery. Thanks.
2024-8-10
Use props
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