need solution

Hi there, we are sorry for the issue you are encountering. Is there any error message when closing? Can you provide us with more detailed information? Could you please provide a video showing the issue? You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

DJI Susan Posted at 8-11 20:37
Hi there, we are sorry for the issue you are encountering. Is there any error message when closing? Can you provide us with more detailed information? Could you please provide a video showing the issue? You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

goggles run few miminutes then automatic shutdown .

stoneriiderz Posted at 8-12 00:03
goggles run few miminutes then automatic shutdown .

Hello.Will the fan rotate normally? Make sure there is enough power. If it shuts down automatically multiple times, you need to send it back for further diagnosis.

im from india. where to send

stoneriiderz Posted at 8-12 02:56
im from india. where to send

Hello. According to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones. So we cannot provide aftersales services for you. Sorry for the inconvenience caused and your understanding is highly appreciated.  
Kindly note that since the unit was purchased from a local dealer, you are suggested to contact the point of purchase to seek further assistance on this matter. Thank you for your cooperation and support.
If the dealer is not available or cannot help, please give us feedback. We will surely check and provide further assistance.

DJI Susan Posted at 8-12 19:08
Hello. According to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones. So we cannot provide aftersales services for you. Sorry for the inconvenience caused and your understanding is highly appreciated.  
Kindly note that since the unit was purchased from a local dealer, you are suggested to contact the point of purchase to seek further assistance on this matter. Thank you for your cooperation and support.
If the dealer is not available or cannot help, please give us feedback. We will surely check and provide further assistance.

dealer say, we can't help. what to do

stoneriiderz Posted at 8-13 02:35
dealer say, we can't help. what to do

Hello.In order to better help you check the dealer information, please offer the Serial Number.

DJI Susan Posted at 8-13 02:47
Hello.In order to better help you check the dealer information, please offer the Serial Number.

5VPDKC8003HU20

stoneriiderz Posted at 8-13 04:33
5VPDKC8003HU20

Thanks for the information provided. I sent you a PM regarding this issue, you can take a look.

DJI Mindy Posted at 8-13 23:53
Thanks for the information provided. I sent you a PM regarding this issue, you can take a look.

Any solution ?

stoneriiderz Posted at 9-3 07:27
Any solution ?

Hi there, after checking, Mindy has sent you the information by PM. Please kindly check, thanks.