Hey, I installed the latest security patch (august 5) on my Google Pixel 8 pro and the DJI Fly app will no longer launch. I tried uninstalling it and reinstalling the newest APK, but when I try to do it, I get a warning "This app was built for an older version of Android and doesn't include latest privacy protections". If I install it anyway and open the app either a white screen appears or a DJI logo, but then nothing. Is there anything I can do apart from getting an older phone?

Same issue here. App was working fine, but since last week it freezes on white dji logo at startup. App still works on my backup phone (Realme GT2 Neo), so this seems to be a Pixel or newest Android update problem. Also posted in another thread about this. (https://forum.dji.com/forum.php?mod=viewthread&tid=316563&pid=3386954&page=1&extra=&mobile=2#pid3386954)

Same Problem

https://forum.dji.com/forum.php? ... D737%26typeid%3D737

Same issue, and I use my drone for work. I guess I'll go to the Verizon store to troubleshoot

Same issue here

It's the same for me: pixel 8 pro and the fly app doesn't work. Frustrating because I'm on vacation right now.

Hi all.

We've noticed that our Android users are having an issue opening the DJI Fly/ Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. For the above users, we have sent you the link via PM and you can download the temporary installation package and give it a try. If you have any questions, please feel free to let us know.

Your understanding and patience should be appreciated.

djiuser_5hVqwZxAvCfG Posted at 8-16 05:03
Same issue, and I use my drone for work. I guess I'll go to the Verizon store to troubleshoot

Hi there, sorry for the inconvenience caused.

May I know if you also use the DJI Fly App?

Looking forward to your response. Thank you.

djiuser_ao5zV6RbzbfQ Posted at 8-16 16:00
Same issue here

Hi there, sorry for the inconvenience caused.

May I know if you also use the DJI Fly App?

Looking forward to your response. Thank you.

DJI Diana Posted at 8-17 01:57
Hi all.

We've noticed that our Android users are having an issue opening the DJI Fly/ Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. For the above users, we have sent you the link via PM and you can download the temporary installation package and give it a try. If you have any questions, please feel free to let us know.

Thank you. I just installed the app from the link and it seems to have solved the issue. The app now starts with no issues. Haven't had a chance to try flying yet, but hope everything else also works.

DJI Diana Posted at 8-17 01:57
Hi all.

We've noticed that our Android users are having an issue opening the DJI Fly/ Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. For the above users, we have sent you the link via PM and you can download the temporary installation package and give it a try. If you have any questions, please feel free to let us know.

Could I have the link too, please?

I have the same issue. Pixel 7 Android 14. It was working up until Thursday when I updated both Android and DJI software. Since then all I get is a white screen with DJI logo. Has somewhat ruined some if my holiday plans. Can we get this fixed please? I have uninstalled the app, downloaded the  APK file and re-installed with no luck. DJI. please fix this asap. Thanks.

Could it be that Google Android has finally found a way to stop 3rd party application from working on their platform? I sincerely hope I'm wrong, as that would force everyone to have to use that dreadful Play Store..

EDIT

Nope... Just tryed 1.13.10 on Android 14. It works fine, but the only difference I can see is that we still have the security patch level of 1 May 2024 while Android is 1 July 2024...

Sorry can't help...

I'm having the same issue. App worked fine on Thursday. Today it crashes immediately on-launch. Restarted the phone, reinstalled the app. Could we get the link for temporary .apk?

djiuser_QVea3fmPrf9i Posted at 8-17 06:43
Could I have the link too, please?

Hi there,
thank you for reaching out.

I have sent you a PM earlier. Kindly check from your end. Thank you.

Hi all.

We've noticed that our Android users are having an issue opening the DJI Fly/ Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. For the above users, we have sent you the link via PM and you can download the temporary installation package and give it a try. If you have any questions, please feel free to let us know.

Your understanding and patience should be appreciated.

uniquexor Posted at 8-17 04:06
Thank you. I just installed the app from the link and it seems to have solved the issue. The app now starts with no issues. Haven't had a chance to try flying yet, but hope everything else also works.

Hi there.
thank you for reaching out.

We appreciate the update provided and are glad your issue has been resolved. Safe flight always!

Should you have any other questions, kindly message us for assistance. Thank you.

Same issue with my one plus 8. And I use my drone for week this is a major issue for me

DJI Diana Posted at 8-17 01:57
Hi all.

We've noticed that our Android users are having an issue opening the DJI Fly/ Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. For the above users, we have sent you the link via PM and you can download the temporary installation package and give it a try. If you have any questions, please feel free to let us know.

Hi. I have the same issue id love some assistance

DJI Diana Posted at 8-17 20:21
Hi all.

We've noticed that our Android users are having an issue opening the DJI Fly/ Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. For the above users, we have sent you the link via PM and you can download the temporary installation package and give it a try. If you have any questions, please feel free to let us know.

Hi, I have a Pixel 7 and I am having the same problem, could you send my a link to the temporary installation package you mentioned, so I can try it. Thanks!

I have the same problem, could you send me the file?

Can't get the app to work on my Samsung Galaxy S20 FE (Android version 13). I'm flying the DJI Mini 2 or TRYING to. App closes immediately when opening. Uninstalled and re-installed the link from DJI website. Still not working.

DJI Diana Posted at 8-17 20:21
Hi all.

We've noticed that our Android users are having an issue opening the DJI Fly/ Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. For the above users, we have sent you the link via PM and you can download the temporary installation package and give it a try. If you have any questions, please feel free to let us know.

Hi, can you please send me the link? I am using DJI fly app and have the same issues

Regards

DJI Diana Posted at 8-17 20:21
Hi all.

We've noticed that our Android users are having an issue opening the DJI Fly/ Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. For the above users, we have sent you the link via PM and you can download the temporary installation package and give it a try. If you have any questions, please feel free to let us know.

Could you also send me the Link please.
My App dji fly, is with the Google Pixel also Not working anymore.
Thanks

djiuser_rygJ5HKBoxK5 Posted at 8-18 01:52
Same issue with my one plus 8. And I use my drone for week this is a major issue for me

Hi there,

Your device is not listed as a Supported Mobile Device on DJI Official Website. Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible), but their stabilization has not yet been verified. It is recommended that you download and install the app to test the basic functions, or go to a nearby outlet (if any) for product testing. At the moment this is a known issue is for compatible devices.  If it works on your device, you can try the temporary alternative method provided on your DM for this issue. But if it doesn't we are unable to assist further as it is not listed in the official site. Thank you for your understanding and support.

djiuser_OTz426iH3RNH Posted at 8-18 02:34
Hi, I have a Pixel 7 and I am having the same problem, could you send my a link to the temporary installation package you mentioned, so I can try it. Thanks!

Hi there,

Your device is not listed as a Supported Mobile Device on DJI Official Website. Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible), but their stabilization has not yet been verified. It is recommended that you download and install the app to test the basic functions, or go to a nearby outlet (if any) for product testing. At the moment this is a known issue for some compatible devices.  If it works on your device, you can try the temporary alternative method provided on your DM for this issue. But if it doesn't we are unable to assist further as it is not listed in the official site. Thank you for your understanding and support.

djiuser_nNfmVgftEVw5 Posted at 8-18 07:59
I have the same problem, could you send me the file?

Hi there,

Thank you for reaching out. Please specify the model of your device and whether you were able to use it with the DJI Fly app before encountering the current issue. We are looking forward to your response for further assistance. Thank You

djiuser_KFNt1DdFcF2u Posted at 8-18 08:21
Can't get the app to work on my Samsung Galaxy S20 FE (Android version 13). I'm flying the DJI Mini 2 or TRYING to. App closes immediately when opening. Uninstalled and re-installed the link from DJI website. Still not working.

Hi there,

Your device is not listed as a Supported Mobile Device on DJI Official Website. Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible), but their stabilization has not yet been verified. It is recommended that you download and install the app to test the basic functions, or go to a nearby outlet (if any) for product testing. At the moment this is a known issue for some compatible devices.  If it works on your device, you can try the temporary alternative method provided on your DM for this issue. But if it doesn't we are unable to assist further as it is not listed in the official site. Thank you for your understanding and support.

djiuser_DpcnPWVaneCA Posted at 8-18 08:49
Hi, can you please send me the link? I am using DJI fly app and have the same issues

Regards

Hi there,

Thank you for reaching out. Please specify the model of your device and whether you were able to use it with the DJI Fly app before encountering the current issue. We are looking forward to your response for further assistance. Thank You

fans8b2c9782 Posted at 8-18 14:43
Could you also send me the Link please.
My App dji fly, is with the Google Pixel also Not working anymore.
Thanks

Hi there,

Thank you for reaching out. Please check your DM. Thank You.

DJI Gamora Posted at 8-18 20:51
Hi there,

Thank you for reaching out. Please specify the model of your device and whether you were able to use it with the DJI Fly app before encountering the current issue. We are looking forward to your response for further assistance. Thank You

Hi, yes everything was working up until 2 days. I am using drone Mini 2 and phone Pixel 8

djiuser_DpcnPWVaneCA Posted at 8-18 22:09
Hi, yes everything was working up until 2 days. I am using drone Mini 2 and phone Pixel 8

Hi there,
thank you for reaching out.

Could you confirm whether the app is not opening?

Please keep me posted. Thank you.

Could you also send me the Link please.

travelmate Posted at 8-18 23:17
Could you also send me the Link please.

Hi there,

Thank you for reaching out. Please specify the model of your device, whether you were able to use it with the DJI Fly app before encountering the current issue and please describe the exact issue you facing with the app for us to assist further on this issue. We are looking forward to your response for further assistance. Thank You

DJI Diana Posted at 8-18 22:29
Hi there,
thank you for reaching out.

Hi, yes the app either crashes directly after opening, in that case I don't see anything from the app at all, or it is Stück at the DJI logo and nothing is loading after that point

djiuser_DpcnPWVaneCA Posted at 8-18 23:42
Hi, yes the app either crashes directly after opening, in that case I don't see anything from the app at all, or it is Stück at the DJI logo and nothing is loading after that point

Hi there,
thank you for reaching out.

I have sent you a personal message. Kindly check from your end. Thank you.

DJI Gamora Posted at 8-18 20:46
Hi there,

Thank you for reaching out. Please specify the model of your device and whether you were able to use it with the DJI Fly app before encountering the current issue. We are looking forward to your response for further assistance. Thank You

"It used to work perfectly on my Mi 12 with the DJI FLY app"

DJI Gamora Posted at 8-18 23:23
Hi there,

Thank you for reaching out. Please specify the model of your device, whether you were able to use it with the DJI Fly app before encountering the current issue and please describe the exact issue you facing with the app for us to assist further on this issue. We are looking forward to your response for further assistance. Thank You

Pixel 7 it was working before the monthly update

Good morning. I have google pixel too and the app is not working. Can I kindly ask you to send me the link to the temporary version please? Thank you in advance

Hi, hot the same problem as everyone. It worked perfectly but since the New update the dji fly app is freezing.
I m using a pixel 8 and mini 3.
Hope it will be back soon