Avata2 black screen
207 5 8-28 07:17
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iRibal
lvl.1
Flight distance : 46496 ft
Saudi Arabia
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I was flying my Avata2 today it crashed and feel from 10 meters. It starts and initializes fine. But I see black on my goggles. What would the issue be? Is it the camera? Is there a solution?
8-28 07:17
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DJI Natalia
Administrator
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Hi there. Sorry to hear that. Since your aircraft has been crashed, it is suggested to send in the device for a product inspection. You could visit the following link, https://repair.dji.com/, and create a case to send back for further processing. If you need assistance while submitting, you could also contact with our support service http://www.dji.com/support. Thanks.
8-28 12:53
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iRibal
lvl.1
Flight distance : 46496 ft
Saudi Arabia
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The link doesn’t work error 404
8-28 13:02
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DJI Natalia
Administrator
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iRibal Posted at 8-28 13:02
The link doesn’t work error 404

Hi there. Sorry for the inconvenience. Please try again using this link. Thank you.
https://repair.dji.com/
8-28 14:51
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iRibal
lvl.1
Flight distance : 46496 ft
Saudi Arabia
Offline

My country isn’t supported on this. Anyone got a troubleshooting idea?

Every other function works perfectly except for the video transmission.
8-28 21:59
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DJI Stephen
Administrator
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iRibal Posted at 8-28 21:59
My country isn’t supported on this. Anyone got a troubleshooting idea?

Every other function works perfectly except for the video transmission.

Hi there, we are sorry for the trouble, As the drone crashed, the camera might have been damaged from the accident, so we suggest you send it for diagnosis and service.
May we know if you purchased the drone from the local dealer? If yes, you can contact the dealer for assistance in sending the drone for service.
Or you can contact our support via this link in help for further guidance. Thank you for your understanding.
8-28 22:50
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