Please remove this device from my account. Thanks.

Hi there
To unbind the Osmo Mobile 3 within device management, you need to perform this action within the associated account.
On Android phones, make sure the device is connected to the DJI Mimo app before unbinding. On iOS phones, unbinding can be completed without the need to connect the device.
Should you have further questions or concern, please do not hesitate to reach us.

DJI Wanda Posted at 9-10 00:51
Hi there
To unbind the Osmo Mobile 3 within device management, you need to perform this action within the associated account.
On Android phones, make sure the device is connected to the DJI Mimo app before unbinding. On iOS phones, unbinding can be completed without the need to connect the device.

Thank you for your reply. I do not have this device anymore and I use Android.

fans0afd4b39 Posted at 9-10 03:38
Thank you for your reply. I do not have this device anymore and I use Android.

Hello, have you followed the above steps? Is the problem solved? We look forward to your reply.

DJI Susan Posted at 9-10 22:58
Hello, have you followed the above steps? Is the problem solved? We look forward to your reply.

Yes, I have followed the steps above;
No, the problem is not solved.

My situation: 1. I do not possess this device anymore; 2. I use an Android phone.

Please help me to remove it from my account. Thank you.

fans0afd4b39 Posted at 9-11 05:31
Yes, I have followed the steps above;
No, the problem is not solved.

Hello. You can unbind the device through the following path: the DJI Mimo app - “Profile” - “Settings” - Device Management page.


If you still cannot unbind, please use the ISO device to log in to the account to unbind.

I still cannot unbind. And I do not have an iOS device. Please help. Thanks.

fans0afd4b39 Posted at 9-12 05:30
I still cannot unbind. And I do not have an iOS device. Please help. Thanks.

Hello, if you still cannot unbind, please provide us with the following information.
1. Device purchase channel (and proof of purchase)
2. Device model and serial number
3. Your account number
4. A photo or video showing the error
5. App log and exact binding failure time (day-hour-minute)
6. Screenshot of the phone settings-about phone page.

DJI Susan Posted at 9-12 20:11
Hello, if you still cannot unbind, please provide us with the following information.
1. Device purchase channel (and proof of purchase)
2. Device model and serial number

Never mind. Just leave the device on my account.

fans0afd4b39 Posted at 9-13 14:38
Never mind. Just leave the device on my account.

OK. If you have any further questions or concerns, please do not hesitate to contact our support team.

DJI you guys are going to end up like Apple being useless c*nts like this

djiuser_CPsOyUBLExhO Posted at 11-3 02:00
DJI you guys are going to end up like Apple being useless c*nts like this

Hi there, thank you for reaching out. We are sorry, we may not understand your inquiry clearly. Could you please explain the question a bit further? What problem did you encounter? Can you provide more details?

DJI Susan Posted at 11-3 02:20
Hi there, thank you for reaching out. We are sorry, we may not understand your inquiry clearly. Could you please explain the question a bit further?

He is speaking bad words. It was not a real question. You need to improve your English.