I have tried to activate my new drone 5 times today.  I have even tried different network connections.  It fails each time.  

Having read other people having this issue it seems the only option is to send it back

Hi there. Sorry for the inconvenience.  Kindly provide your country/ region for further assistance. Thank you.

DJI Susan Posted at 9-10 19:01
Hi there. Sorry for the inconvenience.  Kindly provide your country/ region for further assistance. Thank you.

Canada.  Canada.

Bodkins Best Photography Posted at 9-10 19:02
Canada.  Canada.

Hello. We apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us. Thank you for your understanding and cooperation!

DJI Susan Posted at 9-10 19:11
Hello. We apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us. Thank you for your understanding and cooperation!

It'll be in the mail by tomorrow.

Bodkins Best Photography Posted at 9-10 19:15
It'll be in the mail by tomorrow.

Hello. Thank you for your prompt reply.  If you have any further questions or concerns, please do not hesitate to contact our support team.

djiuser_oc0lo3GGufMW Posted at 10-12 19:13

Hi there. Is there anything we can help?

I am also having issues activating my mini 4 pro .

I am also having issues activating my mini 4 pro .

djiuser_4VqSS0yVbJmT Posted at 12-27 12:34
I am also having issues activating my mini 4 pro .

Because DJI fu**Ed up. They will suggest you send in your drone for a firmware update that can't be done on your end.

djiuser_4VqSS0yVbJmT Posted at 12-27 12:34
I am also having issues activating my mini 4 pro .

Hi there. What problem did you encounter? Can you send us relevant screenshots so that we can better help you? Thank you for your understanding and cooperation.