I’m having a difficult time.  I’ve tried to activate care refresh premium to no avail. I get a message that says
“Warning Tip：
We are sorry that the DJI CARE Premium service is currently unavailable. Please use DJI Care Express - Basic”
Then when I use try to use Basic service I get the following message
Warning Tip：
Network exception，Check your network connection.

I am using my phone with WIFI and also Cellular. I’m positive it’s not my network connection.

Hi there, we are sorry to hear about this feedback. After checking, we found that it seems you have created the case successfully. Would you please double-check via the service portal? https://repair.dji.com/mycase/index

If you need further assistance, please feel free to let us know.

DJI Thor Posted at 9-16 06:29
Hi there, we are sorry to hear about this feedback. After checking, we found that it seems you have created the case successfully. Would you please double-check via the service portal? https://repair.dji.com/mycase/index

If you need further assistance, please feel free to let us know.

Thank you. I was still not  able to do the recommend  premium service plan  which I would have preferred,  I settled with the basic plan. I’m hoping the turn around is not to long as I really do enjoy  flying .

DJI Thor Posted at 9-16 06:29
Hi there, we are sorry to hear about this feedback. After checking, we found that it seems you have created the case successfully. Would you please double-check via the service portal? https://repair.dji.com/mycase/index

If you need further assistance, please feel free to let us know.

Thank you. I was still not  able to do the recommend  premium service plan  which I would have preferred,  I settled with the basic plan. I’m hoping the turn around is not to long as I really do enjoy  flying .

djiuser_hw08AvceTw6M Posted at 9-16 13:19
Thank you. I was still not  able to do the recommend  premium service plan  which I would have preferred,  I settled with the basic plan. I’m hoping the turn around is not to long as I really do enjoy  flying .

Thank you for your attention. Due to current inventory and supply shortages of specific models or parts, the processing time for the DJI Care Express Premium service may be affected, so we've had to suspend it for now.

However, please rest assured that we are actively engaging with our supply partners and exerting every effort to restore the supply as quickly as possible. Should you have any questions or require further assistance, feel free to reach out to us. We are fully dedicated to providing you with outstanding service.

djiuser_hw08AvceTw6M Posted at 9-16 13:19
Thank you. I was still not  able to do the recommend  premium service plan  which I would have preferred,  I settled with the basic plan. I’m hoping the turn around is not to long as I really do enjoy  flying .

Upon checking, we have confirmed that you have successfully applied for the basic service on 2024/09/16. You are supposed to receive an email containing the UPS shipping label. Please check your inbox or junk mailbox for the email, as you will need to use the shipping label to send the item back.

Due to current inventory and supply shortages, the processing time for the repair service may be delayed by 3~5 business days. To minimize any inconvenience and assist you in saving time, we are actively working to coordinate various resources. Our aim is to ensure that you receive the product as swiftly as possible.

I am having this exact same problem today.  
"Network exception" is preventing me from proceeding to open a claim.

My network is working fine.

I checked https://repair.dji.com/mycase/index and it does not show that any case has been created.

djiuser_lN2ok1IoiXdF Posted at 9-29 06:58
I am having this exact same problem today.  
"Network exception" is preventing me from proceeding to open a claim.

Hello. We saw in another post that your problem has been solved.
https://forum.dji.com/forum.php? ... 6orderby%3Dlastpost
Do you have any other questions? We look forward to hearing from you.

I am also having the same issues as the others. I get the Network Error message. What can I do to submit a DJI Care Refresh Claim?

fans2c9d2d1a Posted at 10-11 22:16
I am also having the same issues as the others. I get the Network Error message. What can I do to submit a DJI Care Refresh Claim?

Hi there. We are sorry for the inconvenience. Due to current inventory and supply shortages of specific models or parts, the processing time for the DJI Care Express Premium service may be affected, so we've had to suspend it for now.
However, please rest assured that we are actively engaging with our supply partners and exerting every effort to restore the supply as quickly as possible.
If you still want to use the care service, we recommend that you use basic to try to see if you can create a case. Thank you for your understanding and cooperation.

DJI Tony Posted at 10-12 05:51
Hi there. We are sorry for the inconvenience. Due to current inventory and supply shortages of specific models or parts, the processing time for the DJI Care Express Premium service may be affected, so we've had to suspend it for now.
However, please rest assured that we are actively engaging with our supply partners and exerting every effort to restore the supply as quickly as possible.
If you still want to use the care service, we recommend that you use basic to try to see if you can create a case. Thank you for your understanding and cooperation.

I was able to create a claim using the basic service. Thank you.

Jarvtime Posted at 10-12 14:55
I was able to create a claim using the basic service. Thank you.

That's good. We apologize for the inconvenience caused by the shortage of materials. If you have any other questions, please feel free to contact us.