My NEO not connected to my PC, as it was advirtised in all DJI materials/ I did contacted that so called International support - SO USELESS!!!!
Never in their ads see that you need special App or programm for transfer data from NEO to your PC!!! but it is and its not work at all on my 4 computers different models and versions of MS !!!!  how its is guys???
I m not use and not will use Mac - why I should feeling as second grade user??

Still not working even after all firewalls OFF and refresh this bloody DJI Assistant//
hey DJI - you've got upset user here!!

Hi there. We are sorry for the bad experience. Could you please provide us with the ticket ID to communicate with our colleagues so that we can better help you?

DJI Tony Posted at 9-20 06:22
Hi there. We are sorry for the bad experience. Could you please provide us with the ticket ID to communicate with our colleagues so that we can better help you?

Hi, not really understood whats that TicketID?? it was live chat with bot anmed NAZ on dji-glb.livechat-support.com

DJI Tony Posted at 9-20 06:22
Hi there. We are sorry for the bad experience. Could you please provide us with the ticket ID to communicate with our colleagues so that we can better help you?

https://dji-glb.livechat-support.com/yc-media/pages/web-client.jsp?channelKey=channel87_FB&keyCode=default&mobile&nickname=G7IHCas01Z4Ai%2F0cS9PZI1IRfcXmO9Dqu%2F7ODwScan8%3D&p_email=G7IHCas01Z4Ai%2F0cS9PZI1IRfcXmO9Dqu%2F7ODwScan8%3D&sessionId=olIUyHGbWRsN4xu8RPUhnn7ITGLCI54psMc16%2BHrNZk%3D&from=DJI_1&p_ip=172.98.144.25&p_country=FB&language=en&fbclid=IwY2xjawFaZhdleHRuA2FlbQIxMAABHQnoFoHTQ2jFtxCFJ0JkTT_FvGE0zdQnnTl1DAhx0gMmy_qJTm_aZYoHfw_aem_U-1B58gThS6knydHdqbJQQ

Safari_Neo Posted at 9-20 06:30
https://dji-glb.livechat-support.com/yc-media/pages/web-client.jsp?channelKey=channel87_FB&keyCode=default&mobile&nickname=G7IHCas01Z4Ai%2F0cS9PZI1IRfcXmO9Dqu%2F7ODwScan8%3D&p_email=G7IHCas01Z4Ai%2F0cS9PZI1IRfcXmO9Dqu%2F7ODwScan8%3D&sessionId=olIUyHGbWRsN4xu8RPUhnn7ITGLCI54psMc16%2BHrNZk%3D&from=DJI_1&p_ip=172.98.144.25&p_country=FB&language=en&fbclid=IwY2xjawFaZhdleHRuA2FlbQIxMAABHQnoFoHTQ2jFtxCFJ0JkTT_FvGE0zdQnnTl1DAhx0gMmy_qJTm_aZYoHfw_aem_U-1B58gThS6knydHdqbJQQ

Hi there. Sorry for the inconvenience. If you want to export Flight Log/Flight Record/Simplified Flight Controller Data of DJI Neo, here are the steps:
1. Download DJI Assistant 2 (Consumer Drones Series) via https://www.dji.com/neo/downloads;
2. Connect the drone to computer with a USB-C data cable, and run DJI Assistant 2 (Consumer Drones Series);
3. Click DJI Neo > Log Export > Select logs on the data of malfunction > Save To Local;
4. The exported flight log name is in this format: DJI_NEO_2024-09-10_22-59-21.DAT

Also, could you please tell us the email address you used when you contacted us so that we can better help you find the records. Thank you for your understanding and cooperation.
If you encounter any problems, please feel free to contact us.