Hello,

My DJI Mavic Pro disconnects not between the phone and the remote controller, but between the remote controller and the drone. As a result, I completely lose control of the drone until it performs the automatic return to home (RTH) and autonomous landing. After that, I restart the drone and everything goes back to normal, but after a few minutes of flight the problem returns.
How can I solve this situation?

Hi there, thank you for reaching out. When the issue occurred, was there any error message showing up?

To address this situation, please follow these troubleshooting steps:
1. Check the connection method and ensure that the aircraft is within the maximum flight distance of the corresponding mode.
2. Adjust the position of the remote control antenna so that the wide side faces the aircraft to ensure normal signal transmission.
3. Check whether the signal in the current flight environment is good. It is recommended to change to a flight environment with a good signal for testing. If the problem is solved after changing the flight environment, it can be determined that it is caused by environmental factors. Thank you!

DJI Thor Posted at 9-22 01:07
Hi there, thank you for reaching out. When the issue occurred, was there any error message showing up?

To address this situation, please follow these troubleshooting steps:

First of all, thanks for the reply. However, the drone with full signal, with the antennas pointed at it and at a very short distance from the radio control disconnects. To understand when it disconnects, just look when it rises to 100m in height for RTH. I attach flight log.https://mega.nz/folder/yzRBlKCI#tb7jg5c_dUmCew82uimaDQ

djiuser_ix0HNyBxw7A7 Posted at 9-22 01:20
First of all, thanks for the reply. However, the drone with full signal, with the antennas pointed at it and at a very short distance from the radio control disconnects. To understand when it disconnects, just look when it rises to 100m in height for RTH. I attach flight log.https://mega.nz/folder/yzRBlKCI#tb7jg5c_dUmCew82uimaDQ

Hello. Please connect the aircraft to the computer, check the aircraft firmware version in the DJI Assistant 2, and try linking after updating and refreshing the aircraft’s firmware to the latest version.
Please keep us updated if the issue persists.