Camera Crooked; Gimbal Out Of Alignment
229 2 10-13 07:30
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west80th
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United States
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So, one crash on day one and the camera looks like the below. Has someone else had this problem? If I push down a bit on the one side, do you think it will pop back into place?


10-13 07:30
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DJI Natalia
Administrator
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Hi there, we are sorry to hear about what happened with the drone. In a situation like this, the best course of action would be to submit an online repair request here: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment.

Your kind understanding is appreciated and thank you for your continued support.
10-13 23:18
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Dirty Bird
Core User of DJI
Flight distance : 41442379 ft
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United States
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Looks like the rubber just popped out of position.  Looking closely at the camera in this video the lens or lens protector appears to be fractured.
10-14 07:09
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