I got an email from DHL saying that there is information needed for my order to clear customs?  Why am I having to answer these questions?  Shouldnt DJI have this under control?  I have ordered other products from over seas before and never had to do this?

Order 0014388023217

Hi, there
We are sorry for the inconvenience that you are encountering.
Could you please provide more detailed information about the customs cleance?
You can PM us the relative information, we will confirm it with our relevant team.
Look forward to your reply.

I too have this email what is going on

Renegade37918 Posted at 10-20 13:29
I too have this email what is going on

Hi there. We are sorry for the inconvenience. If the order encounter customs clearance issues and cannot be transported successfully, our colleagues in the relevant departments will help you contact DHL to arrange re-delivery. Thank you for your understanding and cooperation.

same here!. can you please take care of this? They wanted me to provide your company’s EIN and other information

fansf0f7c99d Posted at 10-21 08:29
same here!. can you please take care of this? They wanted me to provide your company’s EIN and other information

We are sorry for the inconvenience caused.  To help us resolve your issue as quickly as possible, could you please provide your order number? Looking forward to your response.

This is complete and total BS!!

waynepj3gmail.com Posted at 11-19 12:27
This is complete and total BS!!

Hi there. Sorry to hear this feedback from you. We have checked that you were asked to resubmit the customs clearance information. Did you receive a response after re-contacting DHL? We look forward to resolving this matter for you promptly. Thanks for your kind understanding.