Hi everyone, I'm having a recurring issue with my RC1B controller for the Mavic 2 Pro, and I’m hoping for some guidance.
The problem is that the gimbal will automatically tilt up and get stuck looking upward, even though I’m not touching the controller dial. I’ve tried recalibrating both the drone and the controller, which temporarily seems to fix it, but within seconds of reconnecting to the aircraft, the issue returns. The controller dial seems physically fine otherwise, moving smoothly without any pressure.
Has anyone encountered this before or have suggestions for a fix? Could this be a software glitch, or might the controller itself need servicing?
Thanks for any insights!

reference of the error  

NOTE: I noticed that the problem is reproducible with the latest firmware versions and you only need to connect the controller and drone and white 2 minutes, and the dial will be stuck as shown in the image.

Hi there, thank you for reaching out and we're sorry to hear that the issue stll persists after the calibration. Could you please share us a video recording demonstrating the issue for us to forward it to our engineering team? We will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

Hi DJI Natalia, I will upload a whole video so every detail is noticeable.
Something to add, after minute 4. when I reconnect the controller, I get a ERROR STICK that forces me to "calibrate" because it notices that the 2. dial is not working as expected, but during calibration I am not able to trigger an action.
Feel free to make any question from the video, I tried to show all the settings and configuration to make it easy to replicate.
VIDEO: https://drive.google.com/file/d/1C1V5ThtWytDUT6IeWA_kcJngvTHINiqf/view?usp=sharing
IMAGE ERROR FROM THE CONTROLLER:

HeyStan Posted at 10-28 13:45
Hi DJI Natalia, I will upload a whole video so every detail is noticeable.
Something to add, after minute 4. when I reconnect the controller, I get a ERROR STICK that forces me to "calibrate" because it notices that the 2. dial is not working as expected, but during calibration I am not able to trigger an action.
Feel free to make any question from the video, I tried to show all the settings and configuration to make it easy to replicate.

Hi HeyStan, thank you for sharing the required informations. We will help you forwrad this informayiosn to our enineering team for further analysis and make sure to share the updates as soon as we receive. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

DJI Natalia Posted at 10-29 02:48
Hi HeyStan, thank you for sharing the required informations. We will help you forwrad this informayiosn to our enineering team for further analysis and make sure to share the updates as soon as we receive. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

Thanks, I wanted to provide one last video that can help.
I isolated the controller and the issue can be just limited to the controller, I think.

I connect my phone to the controller, and the 2nd dial of the controller gets stuck, but not able to tell if it's a magnetic issue, a software problem after last update or something else.
But I am sure this can help as well.
https://drive.google.com/file/d/1ntNVCtEaq4bAYslUPWoSk0yBeAh_iQX0/view?usp=sharing

Any idea or suggestion?

HeyStan Posted at 10-29 03:02
Thanks, I wanted to provide one last video that can help.
I isolated the controller and the issue can be just limited to the controller, I think.

Thank you for sharing additional information and the video, HeyStan. I'll hellp you share this to our engineering team as well for further check and will follow up on this until it get resolved. After reviewing the details, we will definitely offer you a precise solution.

Your patience is highly appreciated. Thank you!

DJI Natalia Posted at 10-29 03:14
Thank you for sharing additional information and the video, HeyStan. I'll hellp you share this to our engineering team as well for further check and will follow up on this until it get resolved. After reviewing the details, we will definitely offer you a precise solution.

Your patience is highly appreciated. Thank you!

Okay, I'll be attentive! Thanks a lot

HeyStan Posted at 10-29 03:18
Okay, I'll be attentive! Thanks a lot

You are most welcome. Once we get the results, we will update you soon. In the meantime, do take care.