Can't pair goggles or remote properly?
139 5 10-31 15:05
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ThisIsSampson
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United States
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Hey all, I'm new here!

I bought the DJI FPV Bundle from DJI on eBay.

The goggles initially received video from the drone when I powered up the drone for the first time. I must have done something because now I can't get the goggles to link to the drone anymore.

I've tried repairing the goggles by pressing and holding the power button for 5 seconds. I did the same for the FPV drone. I can't get it to work.

I was able to pair the remote. I can move the gimbal, but I'm not able to start the motors whith the props off. I can't do anything, but move the gimbal.

I have the Integra goggles.


What should I try doing? Maybe I did the pairing sequency out of order?

10-31 15:05
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DJI Natalia
Administrator
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Hi there, thank you for reaching out. The devices are all linked before shipping. Linking is only required when using a new device for the first time. Follow the steps below to link the aircraft, goggles, and remote controller:

1. Power on the aircraft, goggles, and remote controller.

2. Press the link button on the goggles. The goggles will start to beep continually.

3. Press and hold the power button of the aircraft until the battery level LEDs start to blink in sequence.

4. The battery level LEDs of the aircraft turn solid and display the battery level. The goggles stop beeping when they are successfully linked and the video display is normal.

5. Press and hold the power button of the aircraft until the battery level LEDs start to blink in sequence.

6. Press and hold the power button of the remote controller until it starts to beep continually and the battery level LEDs blinks in sequence.

7. Once linking is successful, the remote controller stops beeping and both the battery level LEDs turn solid and display the battery level.

Make sure the goggles and the remote controller are within 0.5 m of the aircraft during linking.

The aircraft must be linked with the goggles before the remote controller.

If you have any further questions or concerns, please do not hesitate to contact our support team. We are always happy to help you!
10-31 15:31
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ThisIsSampson
lvl.1
United States
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Hi there, thank you for reaching out. The devices are all linked before shipping. Linking is only required when using a new device for the first time. Follow the steps below to link the aircraft, goggles, and remote controller:

1. Power on the aircraft, goggles, and remote controller.

Thanks for the reply! The goggles don't have a dedicate link button. It starts "Connecting" after the device powers on.

I'm receiving the following error "Connection failed. To link goggles to aircraft, go to switch aircraft models". I tried this already.
The controllers shows 4 solid green lights. The drone only beeped once, but it is showing all red LED's with intermittent slow yellow flashing.

The goggles won't pair.

It says "Aircraft remote and controller disconnected." Even though I can move the gimbal.
10-31 15:49
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DJI Natalia
Administrator
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ThisIsSampson Posted at 10-31 15:49
Thanks for the reply! The goggles don't have a dedicate link button. It starts "Connecting" after the device powers on.

I'm receiving the following error "Connection failed. To link goggles to aircraft, go to switch aircraft models". I tried this already.

HI there, thank you for the update. Could you please share us a video recoring demonstarting the issue for us to investigate further on this and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.
11-2 01:51
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ThisIsSampson
lvl.1
United States
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DJI Natalia Posted at 11-2 01:51
HI there, thank you for the update. Could you please share us a video recoring demonstarting the issue for us to investigate further on this and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

Here is a video. I don't have a pairing button on the Goggles. The only way to make the Goggles "beep" is to try to pair it through the app. Instead, when you select "DJI FPV" through the goggles menu, it attemps to connect.

In this video, I just turned on the goggles, but I paired the remote and the drone together.

I'm unable to operate the drone or use the goggles. However, I can move the gimbal with the controller.

https://1drv.ms/v/s!AokWDt669hnXya44-bw0NN8SzQ4xfg?e=N00dz8
11-2 12:42
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ThisIsSampson
lvl.1
United States
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DJI Natalia Posted at 11-2 01:51
HI there, thank you for the update. Could you please share us a video recoring demonstarting the issue for us to investigate further on this and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

Did you look at the video?
11-10 08:50
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