Good day, I have a problem when exporting in 4K resolution, the problem is that it does not allow me to do so and in previous versions of the app I did not have that problem and I would like to know what the minimum requirements are to be able to work in said resolution in my smartphone.

Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing.

The footage export logic in DJI Mimo V2.0.0/V2.0.2 is as follows:
1) iOS:
Devices with less than 4 GB of RAM: Footage with a resolution higher than 1080P, with glamour effects or color reproduction applied, can only be exported at 1080P.
Devices with less than 6 GB of RAM: Footage with a resolution higher than 2160P (4K vertical, 4K (4:3), 3K vertical, 3K (1:1)), with glamour effects or color reproduction applied, can only be exported at 1080P.
Devices with less than 8 GB of RAM: Footage with a resolution higher than 2160P (4K vertical, 4K (4:3), 3K vertical, 3K (1:1)), with glamour effects and color reproduction applied, can only be exported at 1080P.

2) Android:
Devices with less than 6 GB of RAM: Footage with a resolution higher than 1080P, with glamour effects applied, can only be exported at 1080P.
* If this issue occurs on an Android device, stop apps from running in the background on the Android device to free up more memory, as Android dynamically manages RAM.

For software stability, V2.0.0/V2.0.2 introduced specification limits. If the footage to be exported exceeds these limits, the DJI Mimo app may occasionally crash.

Hence we suggest to export high-resolution footage, use an SD card reader or capture footage by using an Osmo Mobile with a mobile device, use the system camera.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

Hello Gamora, in my case my smartphone is a motorola edge 30 with 8 GB of RAM and a snapdragon 778 processor, and even so I have that problem, in 2.7k resolution it does not present the problem, but in 4k I do want to crop some direct clip from the osmo action 3 or the osmo action 5 pro when exporting it does not allow it and if it does the video is a black screen and only the audio is heard, the only option is to export it in resolution 720 or work in native 2.7k