I've got the same problem. I activated the mini 4k today and when I'm trying to buy the DJI care it says that I am unable to purchase. I bought it from Amazon.de and I'm using it in Greece. Any ideas ?

Hello dim_pol,

Thank you for reaching out and sharing your experience. To purchase DJI Care Refresh, you can access the information through this link: https://store.dji.com/gr/list/service?tab=107. Input the serial number of your product to purchase DJI Care Refresh.
If you continue encountering issues, please provide us with screenshots of the error messages you are receiving. This will help us better understand the problem.

Please note that for the DJI Mini 4K, the DJI Care Refresh service is only available in the country or region where it was purchased. For more detailed information, you could refer to the DJI Care Refresh Guide here: https://support.dji.com/help/con ... ;paperDocType=paper

We appreciate your understanding and your long-term support of DJI. Thank you.

This is the message I get. Is there a way to find in which country is "registered"? As I have already mentioned, the drone was activated some hours ago in Greece and it was purchased through Amazon.de , official DJI store.

dim_pol Posted at 12-16 22:29
This is the message I get. Is there a way to find in which country is "registered"? As I have already mentioned, the drone was activated some hours ago in Greece and it was purchased through Amazon.de , official DJI store.

Hello dim_pol,

Thank you for your feedback. Could you please provide us with the serial number (SN) of your drone so we can look into the information for you? You may also enter the serial number on this website to check your device's information: https://repair.dji.com/device/search?lang=en&re=gr

We appreciate your understanding and support.