DJI Gamora
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Hi Xavier1984,
Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. The color temperature sensor is located at the letter “O” on the Osmo Action 5 Pro nameplate. Do not cover the letter “O” when holding the camera. When using with Osmo Action 60m Waterproof Case, the color temperature sensor can function normally.
I. The main reasons for inability to support the EIS function are as follows:
To ensure that the limited computing power can be used for image decoding, the DJI Osmo Action series devices will limit the EIS function (which cannot be enabled or only RockSteady can be enabled).
II. Apart from the above reasons, the inability to enable the EIS function in non-video mode is also attributed to the following factors:
1. In Slow Motion mode, a video is recorded with a high frame rate but displayed with a low frame rate. As such, when the final video is played, slow playing will enrich the details and smoothen the connection of each frame. The video shaking due to handheld inability will become less significant. As such, no additional electronic stabilization is required.
2. In Timelapse mode, the device is placed in a static status and does not involve motion video. As such, no additional electronic stabilization is required.
3. In Hyperlapse mode, the EIS function is enabled by default, and EIS function setting is not required.
Please try again with the provided steps above and if issue still persist, please let us know looking forward to your response for further assistance. Thank You |
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