I purchased a Mini 3 from BestBuy. It was a refurbished Mini 3 certified by DJI. The drone is still bound to the account of the previous owner. How do i get it unbinded so I can bind it to my account?

Thanks Brent

Hi there,
thank you for reaching out.

We apologize for the inconvenience you experienced. Please send the serial number and proof of purchase to our support team at http://www.dji.com/support. This will be handled accordingly.

Thank you Ill send it now

CameronsDad Posted at 12-23 10:18

Hi there, thank you for sharing the screenshots. We'll forward the informations to the relevant team for further action and get back to you as soon as we get the updates.

We truly appreciate your support and patience.

DJI Natalia Posted at 2024-12-23 14:12
Hi there, thank you for sharing the screenshots. We'll forward the informations to the relevant team for further action and get back to you as soon as we get the updates.

We truly appreciate your support and patience.

Hello I was wondering when someone might contact me.

CameronsDad Posted at 1-1 02:01
Hello I was wondering when someone might contact me.

Hi there. We have forwarded you request to the relevant department and they will get back to you soon. Thank you for your patience and understanding.

CameronsDad Posted at 1-1 02:01
Hello I was wondering when someone might contact me.

Hi there, thanks for reaching out.

For this situation, we recommend you to contact the original owner/seller for help in unbinding from the bound account.

If you can't contact the original owner, you may proceed to be in touch with our support team for further assistance: support@dji.com.

Feel free to contact us if you have any other questions. Thank you!

I called Best Buy where i purchased it from. I was told that DJI would have to take care of it.  Once again i did not purchase the drone from an individual.  I purchased it from Best Buy as Certified Refurbished by DJI.  So what do i do?  

CameronsDad Posted at 1-30 11:28
I called Best Buy where i purchased it from. I was told that DJI would have to take care of it.  Once again i did not purchase the drone from an individual.  I purchased it from Best Buy as Certified Refurbished by DJI.  So what do i do?

Hi there, thank you for the update. Could you please share the device's serial number in a direct message for us to check further on this for you with the relevant team?

Thank you for your kind understanding.