Is this normal that the photo/video when manual focus at infinity is mostly blur at right hand side.
But after auto focus will become sharp.

I send for checking and get the feedback that this is normal. And DJI ask me to use auto focus to solve this issue.

Are you all have this issue? which manual focus at infinity will blur one side.

https://forum.dji.com/forum.php? ... D922%26typeid%3D922

Drone.Hunter Posted at 12-27 21:00
https://forum.dji.com/forum.php?mod=viewthread&tid=310598&extra=page%3D1%26filter%3Dtypeid%26typeid%3D922%26typeid%3D922

I think the link shown is happen at auto and manual. My one different little bit. Auto focus is ok. But only manual auto focus. Mostly will blur at right hand side. Is it normal for Mini 4 Pro that manual focus will cause blur issue at one side?

So far my other drone don't have this issue.

Forevertsyew Posted at 12-27 21:19
I think the link shown is happen at auto and manual. My one different little bit. Auto focus is ok. But only manual auto focus. Mostly will blur at right hand side. Is it normal for Mini 4 Pro that manual focus will cause blur issue at one side?

So far my other drone don't have this issue.

Hi there, thank you for your feedback. The Mini 4 Pro lens features a larger aperture and a shallower depth of field, making for a relatively noticeable blurring in the peripheral positions of images. We recommend that you prioritize the use of center focus when shooting, which will equalize the balance of the resolution among the peripheral positions of the screen.

Thank you for your understanding and support.

DJI Natalia Posted at 12-27 22:23
Hi there, thank you for your feedback. The DJI Air 3 lens features a larger aperture and a shallower depth of field, making for a relatively noticeable blurring in the peripheral positions of images. We recommend that you prioritize the use of center focus when shooting, which will equalize the balance of the resolution among the peripheral positions of the screen.

Thank you for your understanding and support.

Hi,
My one is DJI Mini 4 Pro.
The blurry at right hand side is really serious when manual focus. Although it not happen 100%. But when happen, mostly all footage for same battery will be blur at right hand side. Except i go setting auto focus then the footage will become sharp again at both side.
For my situation not related to distance of object, environment, sensor. Because after auto focus both side will be sharp.
I get the feedback that this is normal it will not sharp when manual focus and ask me to use auto focus.
So I come here seek for confirmation is it correct that it will not sharp when manual focus.


I have 2 pcs Mini 3 Pro before and use for more than two years and only use manual focus at infinity never have this issue.

Forevertsyew Posted at 12-27 22:47
Hi,
My one is DJI Mini 4 Pro.
The blurry at right hand side is really serious when manual focus. Although it not happen 100%. But when happen, mostly all footage for same battery will be blur at right hand side. Except i go setting auto focus then the footage will become sharp again at both side.

This applies the same to the Mini 4 Pro. We understand that you're seeking confirmation on the manual focus (blur on the right-hand side). To look into this better, there are a few troubleshooting steps that you can try from your end.

1. Check the product model and see if the focus is adjustable under [Applicable Models]. If the focus cannot be adjusted, then the product is not equipped with a focus adjustment function. It is normal that the focus cannot be adjusted.

2. Check whether the product firmware is the latest version. If it is not, update it to the latest version.

3. Check whether the app is the latest version. If it is not, update it to the latest version.

4.  After the troubleshooting steps above have been taken and the issue persists, please provide the following

- A video showing the operation process (shoot the image transmission operation screen with the mobile phone’s screen recording function or another mobile device)
- Model of controller you are using

Thank you for your cooperation, and we look forward to resolving this matter for you promptly!

DJI Natalia Posted at 2024-12-28 03:15
This applies the same to the Mini 4 Pro. We understand that you're seeking confirmation on the manual focus (blur on the right-hand side). To look into this better, there are a few troubleshooting steps that you can try from your end.

1. Check the product model and see if the focus is adjustable under [Applicable Models]. If the focus cannot be adjusted, then the product is not equipped with a focus adjustment function. It is normal that the focus cannot be adjusted.

Drone current at DJI Malaysia service center.
DJI support request me to upload the log file.
But seems like Malaysia team is busy and not free to reply whatsapp/email.
May I know where can get another support?

Forevertsyew Posted at 1-2 19:33
Drone current at DJI Malaysia service center.
DJI support request me to upload the log file.
But seems like Malaysia team is busy and not free to reply whatsapp/email.

Hi there. Sorry for the inconvenience. Please provide us the relevant ticket number or case number for further assistance. Looking forward to your reply.

DJI Natalia Posted at 1-2 23:48
Hi there. Sorry for the inconvenience. Please provide us the relevant ticket number or case number for further assistance. Looking forward to your reply.

I highlight to DJI. They ask me upload log file. But after I upload log files two weeks ago no response until now. Is dji support email support@dji.com already closed?

Forevertsyew Posted at 1-19 23:42
I highlight to DJI. They ask me upload log file. But after I upload log files two weeks ago no response until now. Is dji support email  already closed?

That is the correct email. To check on this, can you please provide me with your email instead? Thank you for your understanding, your cooperation is greatly appreciated.