I’m experiencing the following issue with my DJI Pocket 2. I just purchased the product and connected it to charge, but nothing happens. As you can see in the video, it tries to turn on but then shuts off and goes into a loop. I can’t do anything with it. Please help me; I don’t want to feel like I’ve wasted 400 euros

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Ops… the device is a Pocket 2. Sorry

Hi there,
thank you for reaching out.

We apologize for the inconvenience. May we confirm if you have already tried activating your Pocket 2? Please refer to the video below.



Please keep us posted.

DJI Diana Posted at 2024-12-29 01:36
Hi there,
thank you for reaching out.

How i can activate the product if i can t turn ON?

I have the same issue. Have a solution yet ?

gionnidep Posted at 1-7 01:38
How i can activate the product if i can t turn ON?

Thank you for the reply. As for your case, please try below troubleshooting steps :

• Please check if the yellow sponge on the bottom has been removed.
• Properly power on the device : Press and hold the power button for one second to power it on or off. / Press the Function button once to quickly power.
• Please check whether the device battery level is enough. If it is low, it is recommended to charge it for 1 hour before turning it on.
  

Please note that it is recommended to use a charger with an output of 5V/2A to charge. Replace the cable and charger to have a try. If the issue persists, please revert to us with your current region/country information. Looking forward to your update. Thanks.

Eshan Amarasekara Posted at 1-13 11:44
I have the same issue. Have a solution yet ?

I open a repair case because there is no way to start the device